Pagero Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.62 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.99 % uptime
Today
HBS Center/HBS Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
HBS OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
HBS AS2 Operational
90 days ago
99.99 % uptime
Today
HBS SFTP Operational
90 days ago
100.0 % uptime
Today
HBS OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 17, 2024

No incidents reported today.

May 16, 2024
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
May 16, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 14, 08:47 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 14, 08:37 CEST
Scheduled - Our partner DocProcess has scheduled maintenance on May 16th from 17:00 to 21:00 CEST. During the maintenance window, processing of documents will temporarily be suspended. Once the platform is available again, all submitted documents will be secured and processed as usual.

Please note that this only impacts the Romanian document flow.
May 16, 08:37 CEST
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Pagero Online E-banking- Communication issues to Bankgirot
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
May 13, 15:47 CEST
Update - Bankgirot is still investigating the issue related, and have identified that the issue is caused by DNS issues on their side.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
May 13, 14:06 CEST
Identified - We have identified a communication issue regarding E-banking files to Bankgirot. We are currently working with Bankgirot to restore normal operation as soon as possible.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
May 13, 09:06 CEST
May 12, 2024
Malfunction in Pagero Health Solutions AS2 Service / Störung im Pagero Health Solutions AS2 Service
Resolved - The AS2 services have been running for 48 hours without any further disruptions.

******************

Die AS2-Services liefen seit 48 Stunden ohne weitere Störung.
May 12, 16:46 CEST
Update - It is likely that the service might fail intermittently during the next hours. We are working on a fix.

This only affected you when sending to the following URL:
http://as2prod.hbsolutions.de:8088/as2/HttpReceiver

and following AS2IDs:
HBSAS2PRODV3SHA256RSA4096
HBSAS2PROD

If you have any questions, please contact our Support team

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

**********************

Es ist wahrscheinlich, dass der Dienst in den nächsten Stunden zeitweise ausfallen könnte. Wir arbeiten an einer Lösung.

Dies betrifft Sie nur, wenn Sie an die folgende URL senden: http://as2prod.hbsolutions.de:8088/as2/HttpReceiver

und folgende AS2-IDs verwenden: HBSAS2PRODV3SHA256RSA4096 HBSAS2PROD

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team.

Wir entschuldigen uns für eventuelle Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir weitere Informationen haben
May 10, 09:31 CEST
Monitoring - The outage is resolved, the services are available and working as normal.

If you had trouble sending messages between 9th of May 02:26 AM and 10th of May 07:07 AM CEST to our AS2 during that time frame please repeat the transmission!

We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

**************************

Die Störung ist behoben und die Dienste sind wieder verfügbar.

Falls Sie zwischen dem 9. Mai, 02:26 Uhr, und 10. Mai, 07:07 Uhr, CEST Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung!

Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
May 10, 09:14 CEST
Identified - Unfortunately we detected a malfunction in the Pagero Health Solutions AS2 service between 9th of May 02:26 AM and 10th of May 07:07 AM CEST. The malfunction is already fixed.
If you had trouble sending messages to our AS2 during that time frame please repeat the transmission!

Affected URLs are:
- http://as2prod.hbsolutions.de:8088/as2/HttpReceiver
and following AS2IDs:
- HBSAS2PRODV3SHA256RSA4096
- HBSAS2PROD

The outage is resolved, the services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

**************************

Leider kam es zu einer Störung der Erreichbarkeit unseres AS2 Servers am 9. May 02:26 bis 10. Mai, 07:07 Uhr CEST.
Die Störung ist mittlerweile behoben.
Falls Sie während dieser Zeit Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung!

Betroffen sind folgende URLs:
- http://as2prod.hbsolutions.de:8088/as2/HttpReceiver

und folgende AS2IDs:
- HBSAS2PRODV3SHA256RSA4096
- HBSAS2PROD

Die Störung ist behoben, die Dienste sind wieder verfügbar und funktionieren wie gewohnt. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
May 10, 09:00 CEST
May 11, 2024

No incidents reported.

May 10, 2024
Pagero Online - Minor Delays in Document Processing
Resolved - We confirm that the reason for the minor delays in document processing was due rapid increase of document traffic and a peak in Clearance requests. This issue has been solved and all affected documents were processed correctly. Additionally, we have not found any more disturbances in the flow.

We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
May 10, 09:47 CEST
Monitoring - The period of minor delays in document processing has concluded and all documents affected have been processed correctly. We will keep monitoring the flow for the time being.

We will post new updates as soon as we learn anything more about the root cause of this issue.

If you have any questions, please contact our Support team
May 9, 18:00 CEST
Update - We are continuing to investigate the minor delays in some documents processing possibly due to a rapid increase in document traffic.

Once again, we apologize for any inconvenience and will post new updates as soon as we learn anything more about it.

If you have any questions, please contact our Support team
May 9, 14:06 CEST
Investigating - We’ve identified minor delays in some document processing services due to high workload these services are experiencing.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
May 9, 12:34 CEST
May 9, 2024
May 8, 2024
Malfunction in Pagero Health Solutions AS2 and OFTP Service / Störung im Pagero Health Solutions AS2 und OFTP Service
Resolved - Unfortunately we detected a malfunction in the Pagero Health Solutions AS2 service today, the 8th of May, between 03:11 PM and 03:30 PM CEST. The malfunction is already fixed.
If you had trouble sending messages to our AS2 during that time frame please repeat the transmission!

Affected URLs are:
- http://as2prod.hbsolutions.de:8088/as2/HttpReceiver
- https://as2prod.hbsolutions.de:8443/as2/HttpReceiver
and following AS2IDs:
- HBSAS2PRODV3SHA256RSA4096
- HBSAS2PROD
- HBSAS2PROD2

Affected OFTP2 Odette ID: O01770000000000X0SU000000

The incident has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

**************************

Leider kam es heute zu einer kurzzeitigen Störung der Erreichbarkeit unseres AS2 Servers zwischen 15:11 Uhr und 15:30 Uhr CEST.
Die Störung ist schon behoben.
Falls Sie während dieser Zeit Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung!

Betroffen sind folgende URLs:
- http://as2prod.hbsolutions.de:8088/as2/HttpReceiver
- https://as2prod.hbsolutions.de:8443/as2/HttpReceiver

und folgende AS2IDs:
- HBSAS2PRODV3SHA256RSA4096
- HBSAS2PROD
- HBSAS2PROD2

Betroffene OFTP2 Odette ID: O01770000000000X0SU000000

Die Störung ist inzwischen behoben, und die Dienste sind wieder verfügbar und funktionieren wie gewohnt. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
May 8, 16:24 CEST
Malfunction in Pagero Health Solutions AS2 Service / Störung im Pagero Health Solutions AS2 Service
Resolved - Unfortunately we detected a malfunction in the Pagero Health Solutions AS2 service today, the 8th of May, between 06:28 AM and 07:45 AM CEST. The malfunction is already fixed.
If you had trouble sending messages to our AS2 during that time frame please repeat the transmission!

Affected URLs are:
- http://as2prod.hbsolutions.de:8088/as2/HttpReceiver
- https://as2prod.hbsolutions.de:8443/as2/HttpReceiver
and following AS2IDs:
- HBSAS2PRODV3SHA256RSA4096
- HBSAS2PROD
- HBSAS2PROD2

The incident has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

**************************

Leider kam es heute zu einer kurzzeitigen Störung der Erreichbarkeit unseres AS2 Servers zwischen 06:28 und 07:45 Uhr CEST.
Die Störung ist schon behoben.
Falls Sie während dieser Zeit Fehler beim Nachrichtenversand an unseren AS2 Server hatten, wiederholen Sie bitte die Übertragung!

Betroffen sind folgende URLs:
- http://as2prod.hbsolutions.de:8088/as2/HttpReceiver
- https://as2prod.hbsolutions.de:8443/as2/HttpReceiver

und folgende AS2IDs:
- HBSAS2PRODV3SHA256RSA4096
- HBSAS2PROD
- HBSAS2PROD2

Die Störung ist inzwischen behoben, und die Dienste sind wieder verfügbar und funktionieren wie gewohnt. Wir entschuldigen uns für alle Unannehmlichkeiten, die dadurch entstanden sind.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
May 8, 08:21 CEST
May 7, 2024
Pagero Online - Potential outage [Pagero E-banking]
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
May 7, 10:28 CEST
Identified - We’re currently investigating reports of a potential outage for Pagero online E-banking services.
Currently the E-banking web page in Pagero online is unavailable.
We are working on identifying the cause and fixing the issue.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
May 7, 10:21 CEST
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
On behalf of the Hungarian Tax Authority
Completed - The scheduled maintenance has been completed.
May 3, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 14:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 3, 12:19 CEST
Scheduled - The Hungarian Tax Authority will perform maintenance of the production system today. During the maintenance window, their system will not be available and no documents will be processed. The documents will be sent in batches after the maintenance window to avoid any disturbance to the flow provided that the authority’s server response times have normalized and documents have their processing results available in the usual turnaround times.

Maintenance window:

Friday 3rd of May 2024
Time: starting at 14:00 CEST and ending at 20:00 CEST

If you have any questions, please contact our Support team
May 3, 00:06 CEST
On behalf of the Hungarian Tax Authority
Completed - The scheduled maintenance has been completed.
May 3, 00:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 CEST
Scheduled - The Hungarian Tax Authority will perform maintenance of the production system today where the system should be online, but slowdowns and significantly higher response times may be expected.

Maintenance window:

Today Friday 3rd of May 2024
Time: starting at 00:00 CEST and ending at 24:00 CEST

If you have any questions, please contact our Support team
Apr 30, 11:56 CEST
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