Pagero Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Pagero Support Center Operational

90 days ago

100.0 % uptime

Today

Pagero Online Operational

90 days ago

99.97 % uptime

Today

Pagero TMS Operational

90 days ago

100.0 % uptime

Today

Pagero Health Solutions Operational

90 days ago

99.95 % uptime

Today

Health Center/Health Mobile Operational

90 days ago

100.0 % uptime

Today

Hospital Shop Operational

90 days ago

100.0 % uptime

Today

Health OCR Order Operational

90 days ago

99.82 % uptime

Today

HBS Invoice Operational

90 days ago

99.82 % uptime

Today

Aposervice Operational

90 days ago

100.0 % uptime

Today

Health Center AS2 Operational

90 days ago

100.0 % uptime

Today

Health Center SFTP Operational

90 days ago

100.0 % uptime

Today

OFTP2 Operational

90 days ago

100.0 % uptime

Today

Partner Operational

Pagero Online Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

On behalf of our Partner DocProcess Nov 21, 2024 17:00-20:00 CET

Our partner DocProcess has scheduled maintenance on November 21th from 17:00-20:00 CEST. During the maintenance window unavailability of document submission and document processing is expected.

Once the platform is available again, all submitted documents will be secured and processed as usual.

Please note that this only impacts the Romanian document flow.

If you have any questions, please contact our Support team
Posted on Nov 18, 2024 - 12:46 CET

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Planned Pagero Health Solutions Service Maintenance on 20th of November 2024 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 20. November 2024

Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 CET

Scheduled - Dear Customer,

Due to planned maintenance work the following Pagero Health Services will be temporarily unavailable on the 20th of November 2024: HBS Center/HBS Mobile/Hospital Shop /HBS SFTP / HBS AS2/ HBS OFTP2

The maintenance work will start in the afternoon at 6:00 PM and is expected to be completed at 8:00 PM (CET). During this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden die folgenden Pagero Health Komponenten am 20. November 2024 zeitweise nicht verfügbar sein: HBS Center/HBS Mobile/Hospital Shop /HBS SFTP / HBS AS2/ HBS OFTP2

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr und werden voraussichtlich um 20:00 Uhr abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Nov 12, 10:19 CET

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Pagero Online - Outage affecting Document API and visibility of documents in web

Resolved - After monitoring the situation for several hours and confirming no new issues, we can confirm that the incident is now officially over.

We are very sorry for the inconvenience this might have caused in the past few days.

If you have any questions, please contact our Support team
Nov 14, 12:28 CET

Update - We continue monitoring the situation. At the moment no new issues have been detected, and visibility of documents in the new web for all affected views is working as intended.

If you have any questions, please contact our Support team
Nov 14, 09:51 CET

Update - After monitoring the fix implemented, we can confirm that everything back to normal and all documents should be visible in our new web platform. We will watch closely the following hours to ensure no new issues arise.

If you have any questions, please contact our Support team
Nov 13, 23:32 CET

Monitoring - A fix has been implemented to increase the document availability and we confirm the recovery speed has been doubled.

We will keep monitoring the issue to ensure everything is back to normal. We deeply apologize for any inconvenience this may have caused.

If you have any questions, please contact our Support team
Nov 13, 17:02 CET

Update - We are still working on resolving the issue. Unavailable documents in the new web platform and Document API are continuously becoming avaible.

For end-customers and partners using Document API, the unavailable documents will have a new createTimeFrom once they become available. This means that you will not have to backdate the date in order to find any documents you received or sent during this incident, if you are using createTimeFrom as parameter when listing new files.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Nov 13, 15:42 CET

Identified - At this time, we don't have any new updates on this issue. Please be assured that we are diligently working to resolve it as quickly as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Nov 13, 13:05 CET

Investigating - We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Nov 13, 11:14 CET

Identified - We have identified an issue impacting the Document API and the visibility of certain documents on our new web platform (https://app.pageroonline.com/). Our team is actively working to resolve this matter.

Please note that this issue is limited to document visibility within Pagero Online. Processing of documents continues to operate smoothly without any issues. As a temporary solution, you may access sent or received documents through our previous web platform (https://www.pageroonline.com/).

For any inquiries or further assistance, please reach out to our Support Team
Nov 13, 09:12 CET

Nov 13, 2024

On behalf of Chorus Pro

Completed - The scheduled maintenance has been completed.
Nov 13, 16:40 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:00 CET

Scheduled - Start: 2024-11-13 10:10
Estimated time: 6 hours 30 minutes

Please note that Chorus Pro will have a scheduled maintenance on 2024-11-13.

Please keep in mind that this may potentially only affect the French flow.

Services impacted by the operation:

EDI services:
No processing of incoming flows from 10:40.am to 4:40.pm (deposit remain available)
No processing of outgoing flows from 10:10.am to 4:40.pm

API from 11:00.am to 4:15.pm
Instant mail from 10:50.am to 4:25.pm

If you have any questions, please contact our Support team
Nov 8, 15:14 CET

Nov 12, 2024

Pagero Online - Backend Service Issues Detected

Resolved - After monitoring the fix, the issue has not replicated, so we can confirm everything is working as expected.

We apologize for the inconveniences this may have caused.

If you are still having any issues, please report it to our Support team
Nov 12, 19:42 CET

Update - We are closely monitoring the fix implemented. We’re also working on identifying the root cause of the issue and will keep you posted as soon as we have more information.

If you are still having any issues, please report it to our Support team
Nov 12, 16:27 CET

Monitoring - A fix has been implemented and we´re currently monitoring the flow closely. We´ll post an update shortly.
Nov 12, 14:36 CET

Identified - We have detected issues with some of our backend services and are proactively working to resolve them. Our team is on it, and we will keep you updated as soon as possible

If you have any questions, please contact our Support team
Nov 12, 13:46 CET

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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