Pagero Service Status
On behalf of Chorus Pro
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 2025 - 14:10 CEST
Scheduled - Please be advised that technical maintenance on Chorus portal is scheduled for Saturday, October 18, 2025, from 2:10 p.m. to 6:35 p.m. on the production portal.

Services impacted by the operation :

Billing and Legal Commitment applications from 3:00 p.m. to 5:30 p.m.
Applications connection from 3:10 p.m. to 5:20 p.m.
EDI services
No processing of incoming flows from 2:40 p.m. to 5:55 p.m. (but the deposit service remains operational)
No processing of outgoing CDV flows from 17/10 3:10 p.m. to 6:35 p.m..

No processing of outgoing flows outside CDV from 2:10 p.m. to 6:35 p.m..
API service from 3:20 p.m. to 5:40 p.m.
Oct 18, 2025 14:10-18:35 CEST
Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.87 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.99 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
99.96 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Under Maintenance
Pagero Online Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

On behalf of SDI, Italian Government Hub Oct 19, 2025 08:00-19:00 CEST

SDI (SOGEI), the Italian Government Hub, has a planned maintenance on 2025-10-19 between 08:00 and 19:00 CEST.

Please note that some documents may not get Application Responses and that processing will be slower than usual during that time frame. This affects only the Italian flow.

For more information from SDI, see below.

Due to scheduled maintenance work on the systems, we inform you that on Sunday 19 October 2025, from 08:00 to 19:00 approximately, the Exchange System will not be able to receive outcome notifications from Web-Service channels.
For all other types of documents, it will be possible to send files from the different transmission channels but there may be slowdowns during processing.

If you have any questions, please contact our Support team
Posted on Oct 09, 2025 - 15:34 CEST

Planned Pagero Health Solutions Service Maintenance on October 22, 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 22. Oktober 2025 Oct 22, 2025 18:00-20:00 CEST

Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on October 22, 2025:

The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 22. Oktober 2025 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Posted on Oct 14, 2025 - 15:41 CEST

On behalf of our Partner DocProcess Oct 23, 2025 17:00-20:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 2025 - 19:34 CEST
Scheduled - DocProcess has scheduled a maintenance on October 23th to improve the platform.

You will not be able to access the DocProcess platform from 17:00 to 20:00 (CEST), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.
Oct 10, 2025 - 18:25 CEST

Pagero Online - Scheduled Maintenance Notification Oct 29, 2025 07:00-09:00 CET

Date: 29th October
Time: 07:00–09:00 AM CET

We will be performing general system maintenance and upgrades in Pagero Online during this maintenance window. Please note that some parts of the system may be temporarily unavailable while these improvements are carried out.

If you have any questions, please contact our Support team
Posted on Oct 17, 2025 - 12:42 CEST
Oct 18, 2025
Pagero sFTP Server Outage
Resolved - The incident affecting some Pagero Online services was caused by a network issue, which resulted in delays in document delivery for some customers. Our Support team has retriggered all impacted documents, and they have been correctly processed. The issue is now resolved, and all services are operating as expected.
Oct 18, 15:13 CEST
Monitoring - We are pleased to inform you that the Pagero sFTP server connection is now functioning again. Our teams will continue to closely monitor the service to ensure stability and prevent any further disruptions.

Thank you for your patience and understanding throughout this incident. We will provide additional updates if necessary.

If you have any questions, please contact our Support team
Oct 18, 12:50 CEST
Investigating - We are aware of an ongoing issue impacting the Pagero SFTP server. Our dedicated technical teams are working with our infrastructure partners to identify the cause and implement a solution as swiftly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time. Further updates will be provided as soon as new information becomes available.

If you have any questions, please contact our Support team
Oct 18, 12:30 CEST
Oct 17, 2025

No incidents reported.

Oct 16, 2025
Pagero Online - Delays in Document Delivery
Resolved - This incident has been resolved.
Oct 16, 14:41 CEST
Update - The delays in document delivery in Pagero Online have been resolved. Our investigation identified the root cause as a bug in a database that led to system slowness. All services are now operating as expected.

We are currently testing a permanent fix and will deploy it shortly to prevent recurrence.

Thank you for your patience and understanding.

If you have any questions, please contact our Support team
Oct 16, 14:41 CEST
Investigating - We are currently investigating delays in document delivery in Pagero Online, first identified at 4:25 AM CEST. Our team is working to determine the cause of the issue and assess its impact.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Oct 16, 08:25 CEST
Brief maintenance affecting document processing and portals
Completed - The scheduled maintenance has been completed.
Oct 16, 11:08 CEST
Update - We are continuing to verify the maintenance items.
Oct 16, 11:07 CEST
Verifying - Verification is currently underway for the maintenance items.
Oct 16, 10:14 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 16, 10:14 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:41 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 09:41 CEST
Scheduled - The brief system update is taking longer than expected. We deeply regret the inconveniences that this may cause to you.

During this window, the following services will be temporarily unavailable:

-Document processing (processing will be paused)
-Invoice portal
-Order portal
-Network web

You may be unable to access the portals listed above. Any document processing jobs will resume automatically once maintenance is complete. No data loss is expected.

If you have any questions, please contact our Support team
Oct 16, 09:40 CEST
Brief maintenance affecting document processing and portals
Completed - The scheduled maintenance has been completed.
Oct 16, 09:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:27 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 09:26 CEST
Scheduled - We will perform a brief system update. During this window, the following services will be temporarily unavailable:

-Document processing (processing will be paused)
-Invoice portal
-Order portal
-Network web

You may be unable to access the portals listed above. Any document processing jobs will resume automatically once maintenance is complete. No data loss is expected.

If you have any questions, please contact our Support team
Oct 16, 09:25 CEST
Oct 15, 2025
On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Oct 15, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:10 CEST
Scheduled - Hello,

Please be advised that a technical maintenance operation is scheduled for Wednesday, October 15, 2025 from 10:10 am to 2:00 pm on the qualification portal.

The purpose of this operation is to provide a new version of Chorus Pro (V.4.1.0).

Services impacted by the operation :
- Billing and Legal Commitment applications 11:10 am to 1:40 pm
EDI services
- No processing of incoming flows from 10:40 am to 2:00 pm
(deposit remain available)
- No processing of outgoing flows from 10:10 am to 2:00 pm
- API service from 11:20 am to 1:30 pm
- Instant mail from 10:50 am to 1:50 am

Please feel free to contact Pagero support in case you need any assistance.
Oct 8, 21:57 CEST
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 CEST
Scheduled - DocProcess has scheduled a maintenance on October 9th to improve the platform. You will not be able to access the DocProcess platform from 6 pm to 9 pm (GMT+3), therefore you will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.
Oct 4, 18:06 CEST
Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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