Pagero Service Status

All Systems Operational

Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
100.0 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
100.0 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

NAV Online Invoice System scheduled maintenance Jun 14, 2025 08:00-14:00 CEST

Please note that according to the Hungarian Tax Authority’s (HU TA) recently published information, there is an upcoming scheduled maintenance, which affects the Production environment of the NAV Online Invoice system.

HU TA Maintenance period:

Start: 14/06/2025 08:00 CEST
End: 14/06/2025 14:00 CEST

Please be informed that the Online Invoice system will not be available during this period, and there may be slowdowns or performance issues expected once the system maintenance has concluded.

Source and more info can be checked at the Online Invoice portal, and the
Tax Authority’s official website.

If you have any questions, please contact our Support team

Posted on Jun 12, 2025 - 10:42 CEST

Health Center: planned extended maintenance from 04.07.2025, 17.00 CEST to 06.07.2025, 23.59 CEST Jul 4, 2025 17:00 - Jul 6, 2025 23:00 CEST

Hardware and software updates for Health Center necessitate an extended scheduled maintenance. To ensure that as few of our customers as possible are affected by these conversions, we will carry out the maintenance work over the weekend from 4th July to 6th July 2025.
Health Center will be down from Friday 4th July 2025 at 17.00 CEST. The planned maintenance will last until Sunday, 6th July, 2025.
This maintenance does not apply to Pagero Online. Health Center will be available again as usual by Monday, 7th July, 2025.

During this timeframe, the following services are affected:
- Health Center: The web application Health Center will not be accessible during this maintenance.
- Direct connections to Health Center via HTTP(S) cannot be opened during this maintenance.
- Health Center will not be able to receive or pick up orders from directly connected material management systems (e.g. SAP) during this maintenance.
- Health Mobile applications cannot be used during this maintenance.
- The "Case documentation" module of Hospital Shop will not be able to recognize barcodes via USB scanner during this maintenance.

The following products remain functional with some restrictions during this maintenance:
- Connections to Pagero Health AS/2, SFTP, OFTP2, X.400, SMTP mailboxes remain available, transactions put there will be processed after the maintenance ends.
- Hospital Shop: Request and web shop systems can be used as usual, any requests or orders created there will be forwarded after the end of the maintenance.
- Health OCR order received after Friday 17.00 CEST are received as usual and will be processed and transmitted after the end of the maintenance.
- Incoming OCR invoices will be received as usual and will be processed and transmitted on Monday.

We kindly ask you to repeat failed transmissions to Health Center encountered during that timeframe from 7th July onwards.

Posted on Jun 10, 2025 - 10:28 CEST
Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 14:48 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 14:47 CEST
Scheduled - Please be advised that the Pagero Support Portal will undergo scheduled maintenance on June 9th from 15:00 to 17:00 CET.
During this time, we will be transitioning our Customer Portal and Knowledge Base from https://support.pagero.com/ to a new platform at https://www.thomsonreuters.com/en-us/help/pagero.

Impact: Access to the support portal and email communications may be intermittently affected during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service offerings.

Thank you for your patience and support.

Jun 5, 14:46 CEST
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 13:20 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:00 CEST
Scheduled - We would like to inform you that a maintenance operation is scheduled for Wednesday 4 June 2025 from 10:00 a.m to 1:20 p.m on the Chorus portal.

The purpose of this operation is to provide a new version of Chorus Pro (V4.0.0)

Services impacted by the operation :

Billing applications from 11.10 a.m. to 12.00 p.m.
EDI services
No processing of incoming flows from 10.40 a.m. to 12.30 p.m.
No processing of outgoing flows from 10.00 to 13.20
EDI filing unavailable from 11:20 to 12:00
Instant mail from 11.20am to 12.00am.
API service from 11.10am to 12.00am

If you have any question, please feel free to contact our Pagero support.

Jun 3, 12:10 CEST
Jun 3, 2025
Completed - We wish to inform you that the Hungarian Tax Authority appears to have removed details regarding the scheduled maintenance from their website, which was initially planned for tomorrow evening.

Given the removal of these maintenance announcements, we expect the NAV system to operate normally and generate application responses as usual. However, due to the irregularity in communication about this maintenance, there may be some delays in NAV's response times. Regrettably, we have no additional information beyond the deleted notification.

If you have any questions, please contact our Support team

Jun 3, 13:38 CEST
Scheduled - Please note that according to the Hungarian Tax Authority’s (HU TA) recently published information, there is an upcoming scheduled maintenance, which affects the Production environment of the NAV Online Invoice system.

Start: 04/06/2025 18:00 CET
End: 04/06/2025 24:00 CET

Impact:

The Online Invoice system will not be available during this period, and there may be slowdowns or performance issues expected once the system maintenance has concluded.

Your invoice reports will not reach the Tax Authority’s system. However, our Clearance partner will continue to receive the transferred documents as intended and will submit them as soon as the Online Invoice system’s services are restored and available.

If you have any questions, please contact our Support team

May 22, 18:56 CEST
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.