Pagero Service Status
Update - We wanted to inform that most of the backlogged affected documents have already receive their Clearance Responses. There are still some delays for documents that have been sent since the beginning of the incident and we are closely monitoring this with our Clearance Partner, MastersIndia.

We will get back to you as soon as we have further updates about these documents. Once again, we apologize for the inconveniences caused. We will keep you informed.

Feb 20, 2024 - 11:51 CET
Update - We wanted to inform that 75% of the backlogged documents have been processed successfully since Friday and the remaining 25% of the documents should be processed within the next few hours.

We´re monitoring the issue closely with our partner and we´ll get back to you with updates as soon as they´re available. We apologize for the inconveniences caused.

Feb 19, 2024 - 12:43 CET
Update - The KSA flow is still facing delays of the reception of Application Responses due to the large amount of documents both recent and backlogged ones.

We continue to monitor the situation very closely with our Clearance Partner, MastersIndia, and we will keep updating you.

If you have any questions, please feel free to reach out to our Support team.

Feb 19, 2024 - 11:03 CET
Update - The KSA flow is currently still facing delays of the reception of Application Responses due to the large amount of documents both recent and backlogged ones. This delay, however, should not extend to more than two days time.

We continue to monitor the situation very closely with our partner and we will keep updating you until all the Application Responses have been successfully delivered.

If you have any questions, please feel free to reach out to our Support team.

Feb 18, 2024 - 11:34 CET
Update - All documents affected by the delays in the KSA flow have been resent, but there are still delays of the reception of the Application Responses due to the large amount of documents both recent and backlogged ones. This delay, however, should not extend to more than two days time.

We continue to monitor the situation very closely with our partner and we will keep updating you until all the Application Responses have been successfully delivered.

If you have any questions, please feel free to reach out to our Support team.

Feb 17, 2024 - 11:23 CET
Update - The KSA flow is currently still facing delays as we process a large volume of documents, both recent and backlogged ones, causing the processing time to be longer than usual. However, as the latest investigation concludes, this delay should not extend beyond the next two days. We will continue to closely monitor the situation in collaboration with our Clearance partner.

If you have any questions, please feel free to reach out to our Support team.

Feb 16, 2024 - 13:53 CET
Update - We are still facing a delay on ZATCA’s end, impacting the document flow for KSA. The documents are being processed, but the processing time is still taking longer than usual. We are monitoring the situation closely and we will update you as soon any new information is available.

If you have any questions, please feel free to reach out to our Support team.

Feb 16, 2024 - 09:53 CET
Update - We are currently facing a delay on ZATCA’s end, impacting the document flow for KSA. Our team is closely monitoring the situation in collaboration with our partner. We are giving priority to handling the most recently affected documents.

Rest assured, we will promptly share updates as soon as they are available.

We apologize for any inconvenience caused and will post new information as soon as we receive it.

If you have any questions, please feel free to reach out to our Support team.

Feb 16, 2024 - 00:28 CET
Update - We are still experiencing a delay on ZATCA's side, which is currently affecting the KSA document flow. Our team is actively monitoring the situation in collaboration with our Partner. We are prioritizing the handling of the most recent affected documents.

Rest assured, we will promptly provide updates as soon as they become available.

Apologies for any inconvenience. We will post new updates as soon as we have more information.

If you have any questions, please contact our Support team.

Feb 15, 2024 - 17:53 CET
Update - We are still experiencing a delay on ZATCA's side, which is partially impacting the KSA document flow.

We're closely monitoring the situation with our Partner, and we are reviewing the latest affected documents and handling them on priority.

Furthermore, we commit to promptly informing you of any new updates as they arise.

Apologies for any inconvenience. We will post new updates as soon as we have more information.

If you have any questions, please contact our Support team.

Feb 15, 2024 - 08:24 CET
Update - We are in constant communication with our Clearance Partner, MastersIndia, and we are still monitoring the flow of documents after the fix implemented. Unfortunately, there is also a delay on ZATCA's end, which is partially impacting the flow. However, most of the documents have been correctly delivered and we are reviewing the remaining affected documents.

Apologies for any inconvenience. We will post new updates as soon as we have more information.

Feb 14, 2024 - 17:43 CET
Update - Our Clearance Partner, MastersIndia, has informed that a fix has been implemented that should solve the delays and correct reception of Clearance requests and responses.

Currently most of the documents have been correctly delivered and we are reviewing the remaining affected documents.

Apologies for any inconvenience, we will post new updates as soon as the process is over.

Feb 14, 2024 - 08:38 CET
Identified - Our Clearance Partner, MastersIndia, has informed that they are implementing a fix that should solve the delays and correct reception of Clearance requests and responses.

We will provide more updates about the status and resolution of the Incident.

Apologies for any inconvenience, we will post new updates as soon as we learn anything more.

Feb 13, 2024 - 13:05 CET
Update - We are still investigating the nature of these delays with our Clearance Partner MastersIndia.

Apologies for any inconvenience this may have caused.

Feb 13, 2024 - 06:44 CET
Update - We’re in contact with our Clearance Partner MastersIndia to confirm the reason why this delay has taken place.

Apologies for any inconvenience, we will post new updates as soon as we learn anything more.

Feb 12, 2024 - 21:08 CET
Investigating - We are in the process of confirming with our Clearance Partner MastersIndia the reason why there is an ongoing delay in the correct reception of Clearance requests and responses for invoices sent through the KSA/ZATCA document flow.

We apologize for any inconvenience and will post new updates as soon as we have new information available.

Feb 12, 2024 - 16:00 CET
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.59 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
100.0 % uptime
Today
HBS Center/HBS Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
HBS OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
HBS AS2 Operational
90 days ago
100.0 % uptime
Today
HBS SFTP Operational
90 days ago
100.0 % uptime
Today
HBS OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 16:00 CET
Scheduled - Next Friday 23rd February 2024, from 4 p.m. and for a maximum period of 6 hours, electronic registry maintenance tasks will be carried out by FACe (Spanish e-invoicing entry point). Invoices cannot be sent while the stoppage lasts, affecting therefore both the supplier web portal within FACe and SOAP web services. Invoices can be consulted normally.

For more information from FACe, see the original message displayed at the homepage (in Spanish): https://face.gob.es/

If you have any questions, please contact our Support team

Feb 22, 16:24 CET
Feb 22, 2024
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Feb 22, 09:24 CET
Investigating - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Feb 22, 09:19 CET
Update - The fix was deployed successfully, and the majority of the documents have been sent, we are working to ensure the prompt dispatch of the remaining documents.

We will continue to monitor for any further issues.

Should you require further information, please don't hesitate to contact Pagero Support.

Feb 22, 01:27 CET
Monitoring - A fix has been deployed today at 21:46 CET.

We are currently monitoring this deployment and the affected documents.

Feb 21, 22:08 CET
Investigating - After a renewal of certificates towards SDI we have encountered an encryption error which prevents SDI from processing invoices.

We are currently working on this and we expect for this to be solved by tomorrow.

Should you require further information, please dont hesitate to contact Pagero Support.

Feb 21, 19:55 CET
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 18:00 CET
Scheduled - Dear Customer,

Due to a planned maintenance work HBS Center, HBS Mobile, HBS SFTP and Hospital Shop will be temporarily unavailable on the 21st of February 2024.

The maintenance work will start in the afternoon at 6:00 PM and is expected to be completed at 9:00 PM (CET). During this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das HBS Center, HBS Mobile, HBS SFTP und der Hospital Shop am 21. Februar 2024 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr und werden voraussichtlich um 21:00 Uhr abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support

Feb 19, 14:28 CET
Completed - The scheduled maintenance has been completed.
Feb 21, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 10:00 CET
Scheduled - In order to renew the certificates that allow the digital signing of outbound documents to and the decryption of inbound document from Sogei, the flow of documents between Pagero and Sogei will be disabled between 10:00 and 13:00 CET on 2024-02-21.

If you have any questions, please contact our Support team

Jan 30, 19:51 CET
Feb 20, 2024
Resolved - The issue has been resolved and all services are again fully functioning. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team
Feb 20, 17:17 CET
Identified - We have identified the cause of the error and have implemented a solution. We're currently verifying the impact of the issue on all our services.

We apologize for any inconvenience.

If you have any questions, please contact our Support team

Feb 20, 13:03 CET
Investigating - We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified on 2024-02-20, we experienced a communication slowness in between our authentication services resulting in login problems for some users to Pagero Online Web Portal since 06:20 CET.

We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

Feb 20, 08:27 CET
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 22:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:30 CET
Scheduled - Our partner Masters India have a planned maintenance:

Maintenance date: February 19 , 2024
Service Impacted: Einvoice and Ewaybill
Time: 8:30pm - 10:30pm CET

during the downtime, processing of documents will temporarily be suspended throughout the maintenance window please note that this only impacts the Indian document flow.


If you have any questions, please contact our Support team

Feb 19, 17:14 CET
Feb 18, 2024
Feb 17, 2024
Feb 16, 2024
Feb 15, 2024
Feb 14, 2024
Feb 13, 2024
Feb 12, 2024
Feb 11, 2024

No incidents reported.