E-banking - Missing incoming payments in reconciliation files from Nordea
Update - As a temporary workaround, you can check if the transaction were received by checking the PDF presentation in Pagero online, for the file that contains miscellaneous transactions (marked as a supplier reconciliation file in Pagero online).
Nov 12, 2026 - 09:55 CET
Update - We at Pagero are still currently investigating if we can somehow add the missing Bankgiro account number on our side.
Nov 12, 2026 - 09:50 CET
Identified - Summary:
Some customers are missing incoming payments (customer payments) in their reconciliation files from Nordea. This only affected BgMax files that are created by Pagero's convert service.

Cause:
The camt.054 files that Pagero receives from Nordea are missing the Bankgiro number for some transactions. This affects domestic credit transfers made to our customers' Bankgiro accounts that are processed through SEK Batch. SEK Batch is Sweden's new clearing service, which is replacing Bankgirot as the central clearing platform.

Payments are currently processed through both Bankgirot and SEK Batch. A single camt.054 file from Nordea can therefore contain two kinds of transactions:
- Payments made via Bankgirot, where the Bankgiro number is correct.
- Payments made via SEK Batch, where the Bankgiro number is missing.
Nordea has confirmed that this is an error in their reporting of domestic credit transfers.
The missing payments in the BgMax file will be those that the bank performs via the new SEK Batch clearing platform.

Impact:
This affects customers who use Pagero's convert service, which converts incoming camt.054 files to BgMax. BgMax was developed by Bankgirot and depends on Bankgiro numbers. If a transaction has no Bankgiro number, we assume it was not made to a Bankgiro account. We therefore can't identify that it should be included it in the BgMax file, and the payment is missing from your reconciliation file.

Nordea expects to deploy a fix in December. We have told Nordea this is urgent and explained the impact on our shared customers.
We at Pagero are currently investigating if we can somehow add the missing Bankgiro account number on our side.

As a temporary workaround, you can check if the transaction were received by checking the PDF

We will update this post as soon as we have more information.

If you have any questions, please contact our Support team
Nov 12, 2026 - 09:21 CET
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Degraded Performance
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Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Pagero Health Solutions Service Maintenance on November 18, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 18. November 2026 Nov 18, 2026 18:00-20:00 CET

Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on November 18, 2026:

The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 18. November 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Posted on Nov 11, 2026 - 16:43 CET

Nov 16, 2026

No incidents reported today.

Nov 15, 2026

Scheduled Maintenance – Sunday, 15-11-2026, 06:30 AM to 07:30 AM IST
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 CET
Scheduled - Dear Customer,

We will carry out a scheduled infrastructure upgrade on the database that supports the Masters India API services.
Maintenance window

Sunday, 15-11-2026, 06:30 AM to 07:30 AM IST (1 hour)
Why we are doing this

Our cloud provider, AWS, is retiring the hardware generation that some of our servers currently use. Hence, we are moving our database servers to current-generation AWS hardware during a planned, monitored window.
Why this time

We chose this slot based on several weeks of usage data. It is one of the lowest-traffic periods of the week and does not fall on or near any GST return due date.
Expected impact
Services will remain available for most of the window.
You may see brief errors, timeouts or slower responses for a short period during the hour.
API endpoints, IP addresses and connection details are not changing. No configuration changes are needed on your side.
What we recommend
Avoid scheduling bulk e-invoice or e-way bill generation jobs during this window.
Make sure your integration retries failed requests after a short delay. Before resubmitting a failed request, check its status to avoid duplicates (for example, use Get IRN by document details for e-invoices).
Keep critical or time-sensitive transactions outside this window where possible.
Our safeguards

We will upgrade the servers one at a time to keep services running. Our team will monitor the activity throughout and is ready to roll back immediately if any issue arises.
We will confirm by email once the activity is complete. If you have any questions, please contact us.
We regret any inconvenience and thank you for your cooperation.

Regards,
Team Masters India.
Nov 7, 15:55 CET

Nov 14, 2026

On behalf of our partner Chorus Pro
Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 CET
Scheduled - Our partner Chorus Pro has a planned maintenance on 2026-11-14 between 09:00 and 05:00 CET (UTC+1)

For more information from Chorus Pro, see below.

Services affected :

The Chorus Pro Services Portal will be unavailable from 9:00 a.m. to 5:00 p.m.
The Commitments and Connections applications will be unavailable from 9:00 a.m. to 5:00 p.m.

EDI Services:
EDI submissions will not be possible from 9:00 a.m. to 4:05 p.m.
Incoming data flows will not be processed from 9:00 a.m. to 4:05 p.m.
Outgoing data flows will not be processed from 9:00 a.m. to 4:15 p.m.
API services will be unavailable from 9:00 a.m. to 4:30 p.m.
Instant emails will be unavailable from 9:10 a.m. to 3:00 p.m.

If you have any questions, please contact our Support team
Nov 11, 15:26 CET
Planned Pagero Health Solutions Service Maintenance on Saturday, 14 November 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am Samstatg, den 14. November 2026
Completed - The scheduled maintenance has been completed.
Nov 14, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 11:00 CET
Scheduled - Dear Customers,

Due to planned maintenance work, there will be the following restrictions on Saturday, 14 November 2026, between 11:00 and 16:00 (CET):
• Health Center & Health Mobile: Customers who access the Health Center via VPN may have limited availability during this period, because establishing VPN connections will temporarily not be possible. Customers without a VPN connection are not affected.
• SFTP service: During the entire maintenance window, no (S)FTP connection to our SFTP service will be possible.

After the maintenance window ends at 16:00, all services will be available again as usual.

If you have any questions, please contact our Support team.

Kind regards,
Pagero Support

******************************

Sehr geehrte Kundinnen und Kunden,

aufgrund geplanter Wartungsarbeiten kommt es am Samstag, 14. November 2026, zwischen 11:00 und 16:00 Uhr (CET) zu folgenden Einschränkungen:
• Health Center & Health Mobile: Kunden, die über VPN auf das Health Center zugreifen, können die Anwendungen in diesem Zeitraum nur eingeschränkt nutzen, da der Aufbau von VPN-Verbindungen zeitweise nicht möglich ist. Kunden ohne VPN-Verbindung sind nicht betroffen.
• SFTP-Service: Während der gesamten Wartungszeit ist keine (S)FTP-Verbindung zum SFTP-Service möglich.

Nach Ende des Wartungsfensters um 16:00 Uhr stehen alle Dienste wieder wie gewohnt zur Verfügung.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support team

Mit freundlichen Grüßen
Pagero Support
Nov 6, 12:19 CET

Nov 13, 2026

Delays in email communication due to Microsoft Exchange Online outage
Resolved - The issue has been resolved following the recovery of Microsoft Exchange services. Our services are operating normally. Thank you for your patience.
Nov 13, 17:08 CET
Monitoring - Microsoft has resolved the Exchange Online issue, and our communications are working normally again.

Customers are now able to email us as normal. If you are still facing issues, please contact us using Help Support, chat or phone.

We will continue to monitor the situation and work through the backlog of messages received during the disruption. Please bear with us while we catch up, as response times may remain slightly longer than usual.
Nov 13, 13:13 CET
Investigating - Microsoft is currently investigating a global issue affecting Exchange Online that is impacting email sending and receiving. As a result, our support team’s email correspondence is affected, and responses to support cases sent by email may be delayed. We are monitoring Microsoft’s updates and will post further information here.

For urgent support, please submit a support case through our Help Support, or contact us by phone or chat. If you have already emailed us about the same issue and have not received a bounce, you don’t need to open a case as well.

For documents: if you have non-urgent documents to send for scanning, you may wish to hold them until Microsoft resolves the issue to ensure they are transmitted correctly.

General note: Emails sent during this disruption are likely to be delayed rather than lost. Please send each email only once, as each email creates its own support case and duplicates slow down responses for everyone. If you receive a bounce or undeliverable message, that email did not go through, and you can send it again. Otherwise, please wait for our confirmation before resending anything. We will post an update here when email services are restored.
Nov 13, 08:36 CET

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

MEP CPRO V5.3.0 et G2B prévus en PROD le 10/11/2026
Completed - The scheduled maintenance has been completed.
Nov 10, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:00 CET
Scheduled - Hello,

We would like to inform you that a technical maintenance operation is scheduled on the production portal on Tuesday, November 10, from 9:00 a.m. to 1:40 p.m., as part of the upgrade to Chorus Pro V 5.3.0.

Services affected by the upgrade :
Connections will be unavailable from 9:00 a.m. to 1:40 p.m.
EDI Services :
No processing of incoming data flows from 10:00 a.m. to 1:40 p.m.
No processing of outgoing flows other than CDV from 9:30 a.m. to 1:40 p.m.
EDI submissions will not be possible from 10:20 a.m. to 12:00 p.m.
API Services :
No processing from 9:00 a.m. to 1:40 p.m.
Instant emails: service interruption from 10:10 a.m. to 1:20 p.m.
Sincerely,

Chorus Pro support

Find all the latest news and information about Chorus Pro on the documentation portal click on the link to access it.
Nov 7, 15:52 CET

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Nov 7, 14:50 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:10 CET
Scheduled - We would like to inform you that, due to technical maintenance, the Chorus Pro Trading System will be closed on Saturday 7november 2026, from 9.10 am to 2.50 pm (Paris time).

The exchange system will be unable to receive or process files. We therefore ask partners not to send any feeds during this period.

We remain at your disposal for any further information.
Oct 29, 14:06 CET

Nov 6, 2026

Delays in France's Clearance flow due to PPF outage
Resolved - Upon monitoring closely the Clearance service, France's documents keep being processed at the expected times, so this situation can be considered as resolved.

We truly apologize for any inconvenience this outage at PPF has produced.
Nov 6, 15:57 CET
Monitoring - The Clearance service has now successfully processed all queued messages, and the French clearance flow has returned to normal operation.

We will continue to monitor the situation closely as well. Please let us know if you experience any further issues.

Thank you for your patience and understanding.
Nov 6, 09:19 CET
Identified - Kindly note this only affects France region.

Due to an extended outage at the PPF, Pagero was temporarily unable to submit clearance requests. Once connectivity was restored after more than 30 hours, the accumulated requests were successfully transmitted to the PPF.

The resulting high volume of clearance responses created an exceptional processing peak within Pagero's services, which affected our ability to handle responses at the usual rate. We are actively monitoring the recovery and taking measures to manage the backlog and help prevent similar capacity impacts in the future.
Nov 5, 11:33 CET

Nov 5, 2026

Delays on document processing in Pagero Online
Resolved - Upon assessing the situation internally, all remaining documents from the Polish Clearance flow that were stopped with this error have been reprocessed by us at Pagero. No further action is expected from you as end users.

In case you have still any pending document with this error, kindly resend it from Documents > Errors: https://app.pageroonline.com/document/errors

We truly apologize for the inconvenience you may have experienced during this incident.
Nov 5, 11:46 CET
Monitoring - The situation has been stabilized and documents are being processed normally. Please, expect some delays in the processing as our system is trying to process thousands of documents that are still pending.

To clarify this incident, some documents are taking longer to process, and this only affects documents processed through EU1 that use an extra document validation check (Schematron). Documents processed through EU2 (France), or documents that do not use this type of validation, are working normally.

Also, if your documents from the Polish document flow (KSeF) stopped with an error similar to this:

Clearance request failed due to following schematron validations; Schematron file not found for uri: clearancerequest:ksef:fa:3

You can resend these documents from Documents > Errors: https://app.pageroonline.com/document/errors

We truly apologize for the inconvenience this may have caused.
Nov 4, 15:24 CET
Investigating - On 4 November 2026, from 08:59 UTC, documents processed in EU1 with Schematron validation turned on are stuck at the validation step and are not moving forward. The cause is an issue with a third-party provider that the validation service depends on.

Only customers whose documents go through EU1 and who have Schematron validation turned on are affected. Documents processed in EU2, or without Schematron validation, are not affected.

We are monitoring the situation and waiting for the provider fix. Once the service is restored, we will restart processing from our side, so customers do not need to resend documents.
Nov 4, 12:45 CET

Nov 4, 2026

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Investigating delivery delays to French Tax Authority (PPF)
Resolved - The issue affecting outbound document deliveries to the French Portail Public de Facturation (PPF_PROD) has been resolved. Following confirmation that the receiving gateway service was restored, we resumed document sending at 2026-11-02 09:50:00 CET.

All outbound documents that were securely held in queue during the disruption have been automatically released for processing. No document data was impacted at any point during the incident.

We will continue to monitor processing closely to ensure stable delivery.

03/11/2026 Update:

While outbound document delivery to PPF was restored and all documents held in Pagero's queue were released for processing, the accumulated backlog has not yet been fully cleared.

As a result, customers may continue to experience delays and see documents remaining in a waiting status for longer than usual. The backlog is being processed and is gradually decreasing, but we currently do not have a reliable ETA for when processing will return to normal.

At this stage, no action is required from customers. Affected documents do not need to be resent and will continue to be processed automatically as the backlog is worked through.

We are monitoring the situation closely together with R&D and will provide further updates as processing normalizes.
Nov 2, 11:58 CET
Identified - Our Engineering teams remain in active coordination with PPF technical support as they work to resolve an issue affecting the receiving gateway. The issue appears to be related to the server-side filesystem or storage limitation.

As the PPF server is still experiencing issues, we have paused document sending until tomorrow morning, the scheduled start time for sending is 2026-11-02T03:30:00Z UTC. To prevent transmission failures. All outbound documents intended for PPF_PROD are being securely held in queue. No document data has been impacted, and all queued invoices will be released and processed automatically once the gateway service has been restored by the authority.

We will share further updates as soon as additional information becomes available.
Nov 1, 18:05 CET
Update - Our Engineering teams remain in active coordination with PPF technical support as they work to resolve the storage limitation on their receiving gateway.

Outbound document deliveries to PPF_PROD continue to be held securely in queue to prevent transmission failures. No document data is impacted, and all queued invoices will be released and processed automatically as soon as the gateway service is restored by the authority. We will provide further updates as soon as additional information is available.
Nov 1, 14:26 CET
Update - We are continuing to monitor and investigate the delivery delays to the French Portail Public de Facturation (PPF_PROD). Our Engineering teams have identified an upstream storage limitation on the authority's receiving gateway and are actively coordinating with PPF technical support to resolve it. Outbound transmissions remain temporarily held to prevent document errors, and all queued invoices will be automatically processed once the gateway is restored.
Nov 1, 11:07 CET
Investigating - We are currently experiencing technical delivery delays affecting outgoing documents to the French Portail Public de Facturation (PPF_PROD) due to an upstream storage issue on the authority's gateway.
Nov 1, 08:50 CET
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