Pagero Service Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 08, 2023 - 18:00 CET
Scheduled - Dear Customer,

Due to a planned maintenance work our Hospital Shop will be temporarily unavailable on February 8, 2023:

The maintenance work will start in the evening at 6 PM and is expected to be completed at 7 PM, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten wird unser Hospital Shop am 8. Februar 2023 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen Abends um 18:00 Uhr und werden voraussichtlich um 19:00 Uhr abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 08, 2023 - 14:06 CET
Investigating - We’re currently investigating reports of a potential service interruption that was identified at 12:30 CET in Document-Storage. The
interruption affects customers in the following way:

- Slowness using the Document-Web and Document-API
- Not able to fetch some of the customers' documents (Created after 13:30 CET, 7 FEB 2023) through the Document-Web or Document-API

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

Feb 08, 2023 - 12:44 CET
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Partial Outage
90 days ago
99.8 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Under Maintenance
90 days ago
99.98 % uptime
Today
HBS Center/HBS Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Under Maintenance
90 days ago
100.0 % uptime
Today
HBS OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
99.88 % uptime
Today
HBS AS2 Operational
90 days ago
100.0 % uptime
Today
HBS SFTP Operational
90 days ago
100.0 % uptime
Today
HBS OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Pagero Online Test Environment Operational
90 days ago
100.0 % uptime
Today
Pagero API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 8, 2023

Unresolved incidents: Planned Hospital Shop Maintenance on February 8, 2023 / Geplante Hospital Shop Wartungsarbeiten am 8. Februar 2023, Pagero Online - Service interruption Document-Storage.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Postmortem - Read details
Feb 3, 18:31 CET
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

We experienced problems in our authentication services resulting in login problems for all our customer between 08:40 and 15:30. The problems occurred as a result of temporary network problems, that had to be manually corrected by our technicians. After the services came back online the service communication got overloaded by traffic which prevented services from communicating and as a result we experienced a global service outage. At 15:30 CET, all services in the system was back online.

If you have any questions, please contact our Support team

Jan 29, 17:12 CET
Update - "The incident has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused."

We are still, however, monitoring for further issues.

Jan 29, 16:24 CET
Update - We are continuing to monitor for any further issues.
Jan 29, 11:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 10:34 CET
Investigating - We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 5:33 AM CET. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

Jan 29, 08:32 CET
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - There was an issue with Pagero's DNS that caused traffic to not go through.

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Jan 27, 19:18 CET
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.