Monitoring - Our partner confirmed that the issue has been fixed and the flow has been restored. It has been also confirmed that all the pending documents will be processed within the expected time.
We would like to offer our apologies for the inconvenience this may have caused.
Jul 25, 2024 - 15:59 CEST
Identified - Our partner has identified the issue, which is mainly with the export, meaning that operations were able to process the documents, but they were not exported. They are currently making an effort to process the documents as soon as possible. Please excuse any possible inconveniences caused.
Jul 25, 2024 - 15:18 CEST
Investigating - We have received information from our scanning partner Xerox about issues on their end, impacting the delivery of some, but not all, invoices. This has possibly affected documents sent to scanning from 22/07/24 onwards.
Xerox is investigating the issue, and we are waiting for further information from them.
Jul 25, 2024 - 09:14 CEST
Pagero Support Center
Operational
90 days ago
100.0
% uptime
Today
Pagero Online
Operational
90 days ago
100.0
% uptime
Today
Pagero TMS
Operational
90 days ago
100.0
% uptime
Today
Pagero Health Solutions
Operational
90 days ago
99.99
% uptime
Today
HBS Center/HBS Mobile
Operational
90 days ago
100.0
% uptime
Today
Hospital Shop
Operational
90 days ago
100.0
% uptime
Today
HBS OCR Order
Operational
90 days ago
100.0
% uptime
Today
HBS Invoice
Operational
90 days ago
100.0
% uptime
Today
Aposervice
Operational
90 days ago
100.0
% uptime
Today
HBS AS2
Operational
90 days ago
99.99
% uptime
Today
HBS SFTP
Operational
90 days ago
100.0
% uptime
Today
HBS OFTP2
Operational
90 days ago
100.0
% uptime
Today
Partner
Operational
Pagero Online
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Start: 27/07/2024 17:00 CEST Estimated time: 3 hours
Please note that according to the Hungarian Tax Authority’s (HU TA) recently published information, there is an upcoming scheduled maintenance, which affects the Production environment of the NAV Online Invoice system.
Please be informed that there may be slowdowns or performance issues during the maintenance period. This only impacts the Hungarian document flow.
If you have any questions, please contact our Support team Posted on
Jul 24, 2024 - 17:09 CEST
Completed -
The scheduled maintenance has been completed.
Jul 25, 22:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 CEST
Scheduled -
Our partner DocProcess has scheduled maintenance on July 25th from 17:00-22:00 CEST. During the maintenance window, processing of documents will be temporarily suspended. Once the platform is available again, all submitted documents will be secured and processed as usual.
Please note that this only impacts the Romanian document flow.
If you have any questions, please contact our Support team
Jul 23, 07:46 CEST
Completed -
The scheduled maintenance has been completed.
Jul 18, 20:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 CEST
Scheduled -
Our partner DocProcess has scheduled maintenance on July 18th from 17:00-20:00 CEST. During the maintenance window, processing of documents will temporarily be suspended. Once the platform is available again, all submitted documents will be secured and processed as usual.
Please note that this only impacts the Romanian document flow.
Jul 16, 12:19 CEST
Completed -
The scheduled maintenance has been completed.
Jul 17, 20:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 CEST
Scheduled -
Dear Customer,
Due to planned maintenance work the following Pagero Health Services will be temporarily unavailable on the 17th of July 2024: Health Center, Health Mobile, Hospital Shop and HBS SFTP
The maintenance work will start in the afternoon at 6:00 PM and is expected to be completed at 8:00 PM (CEST). During this time the systems mentioned above will temporarily become unavailable.
Afterwards, all the systems will be available again as usual.
aufgrund geplanter Wartungsarbeiten werden die folgenden Pagero Health Komponenten am 17. Juli 2024 zeitweise nicht verfügbar sein: Health Center, Health Mobile, Hospital Shop und HBS SFTP
Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr und werden voraussichtlich um 20:00 Uhr abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.
Danach steht das System wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen Pagero Support
Jul 16, 15:21 CEST