Pagero Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help & Support Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
100.0 % uptime
Today
Pagero TMS Operational
90 days ago
97.67 % uptime
Today
Pagero Health Solutions Operational
90 days ago
100.0 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Pagero Health Solutions Service Maintenance on July 22, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 22. Juli 2026 Jul 22, 2026 18:00-20:00 CEST

Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on July 22, 2026:

The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

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Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 22. Juli 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Posted on Jul 14, 2026 - 12:02 CEST

Planned Pagero Health Solutions Service Maintenance on July 23, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 23. Juli 2026 Jul 23, 2026 16:00-17:30 CEST

Dear Customer,

Due to urgently required maintenance work on our VPN gateway, the Health Center and Health SFTP services will be temporarily unavailable on July 23, 2026. This will only affect connections to these systems that are established via a VPN tunnel.

The maintenance work will begin at 4:00 PM CEST and is expected to continue until 5:30 PM CEST. During this period, the availability of the above-mentioned systems may be temporarily interrupted.

Once the maintenance has been completed, the services will be available again as usual.
We apologize for any inconvenience this may cause and thank you for your understanding.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund dringend erforderlicher Wartungsarbeiten an unserem VPN-Gateway werden das Health Center und Health SFTP am 23. Juli 2026 zeitweise nicht verfügbar sein. Dies betrifft ausschließlich Verbindungen zu den genannten Systemen, die über einen VPN-Tunnel hergestellt werden.

Die Wartungsarbeiten beginnen um 16:00 Uhr CEST und werden voraussichtlich bis 17:30 Uhr CEST andauern. Während dieses Zeitraums kann es zu vorübergehenden Unterbrechungen der Erreichbarkeit der oben genannten Systeme kommen.

Nach Abschluss der Wartungsarbeiten stehen die Services wieder wie gewohnt zur Verfügung.
Wir entschuldigen uns für etwaige Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.

Mit freundlichen Grüßen
Pagero Support
Posted on Jul 21, 2026 - 11:59 CEST

On behalf of our Partner DocProcess Jul 23, 2026 17:00-20:00 CEST

DocProcess has scheduled a maintenance on July 23 to improve the platform.

With this, DocProcess platform will be unavailable from 5:00 PM to 8:00 PM (CEST). During this timeframe, you will not be able to submit documents.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.

If you have any questions, please contact our Support team
Posted on Jul 21, 2026 - 09:47 CEST
Jul 22, 2026

No incidents reported today.

Jul 21, 2026
Extension of Pagero Health Solutions OFTP2 Service Maintenance on July 21, 2026 / Verlängerung des Pagero Health Solutions OFTP2 Service Wartungsfensters am 21. Juli 2026
Completed - The scheduled maintenance has been completed.
Jul 21, 14:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:10 CEST
Scheduled - Dear Customer,

The maintenance work on our OFTP2 service is taking longer than originally planned. The downtime has therefore been extended until 2:00 PM.

We will inform you as soon as the service is fully available again. We apologize for any inconvenience caused and thank you for your understanding.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

Die Wartungsarbeiten an unserem OFTP2 Dienst dauern länger als ursprünglich geplant. Daher wird das Wartungsfenster bis 14:00 Uhr verlängert.

Wir informieren Sie, sobald der Service wieder vollständig verfügbar ist. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.

Mit freundlichen Grüßen
Pagero Support
Jul 21, 13:09 CEST
Planned Pagero Health Solutions OFTP Service Maintenance on July 21, 2026 / Geplante Pagero Health Solutions OFTP Service Wartungsarbeiten am 21. Juli 2026
Completed - The scheduled maintenance has been completed.
Jul 21, 13:00 CEST
Update - Dear Customer,

The maintenance work is taking slightly longer than originally planned. As a precaution, the downtime has therefore been extended until 1:00 PM.

We will inform you as soon as the service is fully available again. We apologize for any inconvenience caused and thank you for your understanding.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

Die Wartungsarbeiten dauern etwas länger als ursprünglich geplant. Daher wird die Downtime vorsorglich bis 13:00 Uhr verlängert.

Wir informieren Sie, sobald der Service wieder vollständig verfügbar ist. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.

Mit freundlichen Grüßen
Pagero Support
Jul 21, 11:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work our Health OFTP2 will be temporary unavailable on July 21, 2026:

The maintenance work will start in the morning at 10:00 AM CEST and is expected to be completed at 11:30 AM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten wird unser Health OFTP2 am 17. Juli 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen morgens um 10:00 Uhr CEST und werden voraussichtlich um 11:30 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Jul 14, 11:58 CEST
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Jul 9, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 12:00 CEST
Scheduled - As part of the roll-out of version 26.2.3-6 of the PPF, a service interruption is scheduled for Thursday 9 July, from 12.00 to 14.00.

Affected Services:

EDI Services
No processing of incoming transactions
No processing of outgoing transactions
API services will be unavailable on Saturday
The offline electronic invoicing directory on the portal remains available for viewing

Please feel free to contact Pagero support in case you need further information.
Jul 9, 08:03 CEST
Pagero Online - Degraded performance
Resolved - This incident has been resolved.
Jul 9, 09:21 CEST
Update - We are still experiencing intermittent issues that may affect various services in Pagero Online. Our teams are actively working to restore full stability as quickly as possible.

During this time, customers may experience occasional disruptions or degraded performance.

We apologize for any inconvenience and will share further updates as soon as more information becomes available
Jul 6, 17:55 CEST
Update - We are still experiencing intermittent issues that may affect various services in Pagero Online. Our teams are actively working to restore full stability as quickly as possible.

During this time, customers may experience occasional disruptions or degraded performance.

We apologize for any inconvenience and will share further updates as soon as more information becomes available
Jul 5, 15:56 CEST
Update - We are still experiencing intermittent issues that may affect various services in Pagero Online. Our teams are actively working to restore full stability as quickly as possible.

During this time, customers may experience occasional disruptions or degraded performance.

We apologize for any inconvenience and will share further updates as soon as more information becomes available
Jul 5, 07:20 CEST
Update - We are still experiencing intermittent issues that may affect various services in Pagero Online. Our teams are actively working to restore full stability as quickly as possible.

During this time, customers may experience occasional disruptions or degraded performance.

We apologize for any inconvenience and will share further updates as soon as more information becomes available.
Jul 4, 07:39 CEST
Update - We are still experiencing intermittent issues that may impact various services in Pagero Online. Our teams continue to investigate the root cause and are working to restore full stability as quickly as possible.

Customers may continue to experience occasional disruptions or degraded performance during this time.

We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
Jul 3, 23:32 CEST
Investigating - We are currently experiencing intermittent issues that may impact various services in Pagero Online. Our teams are actively investigating and working to restore full stability as quickly as possible.

Customers may experience occasional disruptions or degraded performance during this time.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.
Jul 3, 14:10 CEST
Jul 8, 2026

No incidents reported.

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