Pagero Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
100.0 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.97 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
99.99 % uptime
Today
Hospital Shop Operational
90 days ago
99.99 % uptime
Today
Health OCR Order Operational
90 days ago
99.92 % uptime
Today
HBS Invoice Operational
90 days ago
99.92 % uptime
Today
Aposervice Operational
90 days ago
99.99 % uptime
Today
Health Center AS2 Operational
90 days ago
99.99 % uptime
Today
Health Center SFTP Operational
90 days ago
99.99 % uptime
Today
OFTP2 Operational
90 days ago
99.99 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
Unavailability of Health Solutions Services / Nichterreichbarkeit der Health Solutions Dienste
Resolved - The availability of our Health Solutions services has been fully restored. We are continuing to work on identifying the cause of this disruption.

If you have any questions, please contact our Support team

************************************

Die Erreichbarkeit unserer Health Solutions Dienste ist vollständig wiederhergestellt. Wir arbeiten weiterhin daran, die Ursache für diese Störung zu ermitteln.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Jul 17, 13:04 CEST
Monitoring - Our Health Solutions services are available again. We are monitoring accessibility and continue to work on identifying the cause of this disruption.

If you have any questions, please contact our Support team

************************************

Unsere Health Solutions Dienste sind wieder erreichbar. Wir überwachen die Erreichbarkeit und arbeiten weiterhin daran, die Ursache für diese Störung zu ermitteln.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Jul 17, 12:35 CEST
Investigating - We’re currently investigating an unavailability of our Health Solutions services that was identified at 11:40 AM CEST. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

************************************

Wir untersuchen derzeit eine Nichterreichbarkeit unserer Health Solutions Dienste, die um 11:40 Uhr CEST festgestellt wurde. Wir arbeiten daran, die Ursache und die Auswirkungen auf Kunden zu ermitteln.

Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren.
Jul 17, 12:06 CEST
Jul 16, 2025
Planned Pagero Health Solutions Service Maintenance on July 16, 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 16. Juli 2025
Completed - The scheduled maintenance has been completed.
Jul 16, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 18:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work Health Mobile and Hospital Shop will be temporary unavailable on July 16, 2025:

The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden Health Mobile und Hospital Shop am 16. Juli 2025 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Jul 14, 11:22 CEST
Jul 15, 2025
Pagero Online - Connectivity Issues
Resolved - Our team has been closely monitoring the situation to ensure no further issues arise, and we are pleased to confirm that the connectivity issues have been resolved.

We apologize for any inconvenience this may have caused.

For any questions, please reach out to our Support team.
Jul 15, 23:24 CEST
Monitoring - We are pleased to inform you that our technical team has successfully resolved the connectivity issues affecting one of our datacenters, so access to Pagero Online should be stable once again.

We will continue to monitor the situation closely to ensure no further issues arise, and keep you updated with any new developments.
Thank you for your patience and understanding.

For any inquiries, please contact our Support team
Jul 15, 17:08 CEST
Update - We are continuing to work on a fix for this issue.
Jul 15, 16:11 CEST
Identified - We are currently experiencing intermittent connectivity issues at one of our datacenters. Our technical team is actively investigating the problem. We will provide updates as soon as more information is available. Thank you for your patience

If you have any questions, please contact our Support team
Jul 15, 15:54 CEST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025
Health Center: planned extended maintenance from 04.07.2025, 17.00 CEST to 06.07.2025, 23.59 CEST
Completed - The scheduled maintenance has been completed.
Jul 6, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 17:00 CEST
Scheduled - Hardware and software updates for Health Center necessitate an extended scheduled maintenance. To ensure that as few of our customers as possible are affected by these conversions, we will carry out the maintenance work over the weekend from 4th July to 6th July 2025.
Health Center will be down from Friday 4th July 2025 at 17.00 CEST. The planned maintenance will last until Sunday, 6th July, 2025.
This maintenance does not apply to Pagero Online. Health Center will be available again as usual by Monday, 7th July, 2025.

During this timeframe, the following services are affected:
- Health Center: The web application Health Center will not be accessible during this maintenance.
- Direct connections to Health Center via HTTP(S) cannot be opened during this maintenance.
- Health Center will not be able to receive or pick up orders from directly connected material management systems (e.g. SAP) during this maintenance.
- Health Mobile applications cannot be used during this maintenance.
- The "Case documentation" module of Hospital Shop will not be able to recognize barcodes via USB scanner during this maintenance.

The following products remain functional with some restrictions during this maintenance:
- Connections to Pagero Health AS/2, SFTP, OFTP2, X.400, SMTP mailboxes remain available, transactions put there will be processed after the maintenance ends.
- Hospital Shop: Request and web shop systems can be used as usual, any requests or orders created there will be forwarded after the end of the maintenance.
- Health OCR order received after Friday 17.00 CEST are received as usual and will be processed and transmitted after the end of the maintenance.
- Incoming OCR invoices will be received as usual and will be processed and transmitted on Monday.

We kindly ask you to repeat failed transmissions to Health Center encountered during that timeframe from 7th July onwards.
Jun 10, 10:28 CEST
Jul 5, 2025

No incidents reported.

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