Resolved -
This incident has now been resolved and the service is operating normally.
We apologize for the disruption and any inconvenience caused.
We've implemented improved processes and automation to help prevent this from happening again.
Jun 22, 19:17 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 22, 06:01 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 21, 22:52 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 21, 15:23 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 21, 06:08 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 23:25 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 15:21 CEST
Update -
This issue is still under investigation. We will update the information as soon as new findings are made.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Available on our contact information
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 08:13 CEST
Update -
We are continuing to investigate the technical issue.
While we work to resolve it, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Please contact us directly via our support phone line
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 04:00 CEST
Update -
We are continuing to investigate the technical issue. At this time, emails sent to support.pageroonline@thomsonreuters.com address may not be received by our support team.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
Chat: Available through our support site
Phone: Please contact us directly via our support phone line
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 00:00 CEST
Update -
We are continuing to investigate this issue.
Jun 19, 17:56 CEST
Update -
We are continuing to investigate this issue.
Jun 19, 12:25 CEST
Investigating -
Our support email address, support.pageroonline@thomsonreuters.com, is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team.
While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case:
-Support Site: https://www.thomsonreuters.com/en-us/help/pagero/online
-Chat: Available through our support site
-Phone: Please contact us directly via our support phone line
We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.
If you have any questions, please contact our Support team
Jun 19, 12:20 CEST