Resolved -
On 2023-06-01 between 11:50 and 15:30 CEST, there was an interruption in the inbound flow to Pagero Online from Peppol. This was caused by an issue with last's Peppol AS4 inbound deployment dependency and the service was unable to work as expected, as all incoming documents obtained an error response.
The issue was resolved at the time indicated, and services were available and working as normal after that moment. We apologize for any inconvenience this might have caused.
If you have any questions, please contact our Support team
Jun 2, 13:35 CEST
Resolved -
On 2023-05-31 between 08:45 and 16:30 CEST, there was a delay in saving document payloads in Document-Storage, which caused some of the documents sent between that period to be temporarily unavailable through the Document-Storage API.
The issue was resolved at the time indicated, and services were available and working as normal after that moment. We apologize for any inconvenience this might have caused.
If you have any questions, please contact our Support team
Jun 2, 13:25 CEST
Resolved -
The fault in the HBS OCR Order transmission no longer exists since 11.50 CEST.
All orders still open due to the malfunction will be processed and transmitted as quickly as possible, so that there may still be slight delays in transmission at the moment. No orders have been lost.
We apologise for any inconvenience caused.
If you have any questions, please contact our Support team
*******************************
Die Störung in der HBS OCR Order Auftragsübermittlung besteht seit 11:50 CEST nicht mehr.
Alle durch die Störung noch offenen Aufträge werden schnellstmöglich abgearbeitet und übertragen, so dass es im Moment noch zu leichten Verzögerungen in der Übermittlung kommen kann.
Es sind keine Aufträge verlorengegangen.
Bitte entschuldigen sie die entstandenen Unannehmlichkeiten.
Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
May 29, 11:55 CEST
Update -
We are continuing to work on a fix for this issue.
May 29, 11:54 CEST
Identified -
Unfortunately there is a malfunction in the HBS OCR Order transmission since 08.00 CEST.
We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status.
If you have any questions, please contact our Support team
**************************
leider besteht seit 08.00 CEST ein Störung in der HBS OCR Order Auftragsübermittlung.
Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt.
Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
May 29, 11:34 CEST
Resolved -
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.
More information about the cause of the issue will come.
If you have any questions, please contact our Support team
May 27, 12:50 CEST
Investigating -
We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 10:45am CEST. We are working on identifying the cause and impact on customers.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
May 27, 11:44 CEST
Resolved -
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.
The platform, Pagero Online was not accessible from 7:03 AM to 8:10 AM CEST, the issue was identified and fixed
If you have any questions, please contact our Support team
May 24, 08:17 CEST
Investigating -
We’re currently investigating reports of a potential outage in Pagero Online where the platform is not accessible, which was identified at 7:03 AM CEST. We are working on identifying the cause and impact on customers.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
May 24, 07:44 CEST