Delays in France's Clearance flow due to PPF outage
Identified - Kindly note this only affects France region.

Due to an extended outage at the PPF, Pagero was temporarily unable to submit clearance requests. Once connectivity was restored after more than 30 hours, the accumulated requests were successfully transmitted to the PPF.

The resulting high volume of clearance responses created an exceptional processing peak within Pagero's services, which affected our ability to handle responses at the usual rate. We are actively monitoring the recovery and taking measures to manage the backlog and help prevent similar capacity impacts in the future.
Nov 05, 2026 - 11:33 CET
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Aposervice Operational
Health Center AS2 Operational
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OFTP2 Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

On behalf of Chorus Pro Nov 7, 2026 09:10-14:50 CET

We would like to inform you that, due to technical maintenance, the Chorus Pro Trading System will be closed on Saturday 7november 2026, from 9.10 am to 2.50 pm (Paris time).

The exchange system will be unable to receive or process files. We therefore ask partners not to send any feeds during this period.

We remain at your disposal for any further information.
Posted on Oct 29, 2026 - 14:06 CET

Nov 5, 2026

Delays on document processing in Pagero Online
Resolved - Upon assessing the situation internally, all remaining documents from the Polish Clearance flow that were stopped with this error have been reprocessed by us at Pagero. No further action is expected from you as end users.

In case you have still any pending document with this error, kindly resend it from Documents > Errors: https://app.pageroonline.com/document/errors

We truly apologize for the inconvenience you may have experienced during this incident.
Nov 5, 11:46 CET
Monitoring - The situation has been stabilized and documents are being processed normally. Please, expect some delays in the processing as our system is trying to process thousands of documents that are still pending.

To clarify this incident, some documents are taking longer to process, and this only affects documents processed through EU1 that use an extra document validation check (Schematron). Documents processed through EU2 (France), or documents that do not use this type of validation, are working normally.

Also, if your documents from the Polish document flow (KSeF) stopped with an error similar to this:

Clearance request failed due to following schematron validations; Schematron file not found for uri: clearancerequest:ksef:fa:3

You can resend these documents from Documents > Errors: https://app.pageroonline.com/document/errors

We truly apologize for the inconvenience this may have caused.
Nov 4, 15:24 CET
Investigating - On 4 November 2026, from 08:59 UTC, documents processed in EU1 with Schematron validation turned on are stuck at the validation step and are not moving forward. The cause is an issue with a third-party provider that the validation service depends on.

Only customers whose documents go through EU1 and who have Schematron validation turned on are affected. Documents processed in EU2, or without Schematron validation, are not affected.

We are monitoring the situation and waiting for the provider fix. Once the service is restored, we will restart processing from our side, so customers do not need to resend documents.
Nov 4, 12:45 CET

Nov 4, 2026

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Investigating delivery delays to French Tax Authority (PPF)
Resolved - The issue affecting outbound document deliveries to the French Portail Public de Facturation (PPF_PROD) has been resolved. Following confirmation that the receiving gateway service was restored, we resumed document sending at 2026-11-02 09:50:00 CET.

All outbound documents that were securely held in queue during the disruption have been automatically released for processing. No document data was impacted at any point during the incident.

We will continue to monitor processing closely to ensure stable delivery.

03/11/2026 Update:

While outbound document delivery to PPF was restored and all documents held in Pagero's queue were released for processing, the accumulated backlog has not yet been fully cleared.

As a result, customers may continue to experience delays and see documents remaining in a waiting status for longer than usual. The backlog is being processed and is gradually decreasing, but we currently do not have a reliable ETA for when processing will return to normal.

At this stage, no action is required from customers. Affected documents do not need to be resent and will continue to be processed automatically as the backlog is worked through.

We are monitoring the situation closely together with R&D and will provide further updates as processing normalizes.
Nov 2, 11:58 CET
Identified - Our Engineering teams remain in active coordination with PPF technical support as they work to resolve an issue affecting the receiving gateway. The issue appears to be related to the server-side filesystem or storage limitation.

As the PPF server is still experiencing issues, we have paused document sending until tomorrow morning, the scheduled start time for sending is 2026-11-02T03:30:00Z UTC. To prevent transmission failures. All outbound documents intended for PPF_PROD are being securely held in queue. No document data has been impacted, and all queued invoices will be released and processed automatically once the gateway service has been restored by the authority.

We will share further updates as soon as additional information becomes available.
Nov 1, 18:05 CET
Update - Our Engineering teams remain in active coordination with PPF technical support as they work to resolve the storage limitation on their receiving gateway.

Outbound document deliveries to PPF_PROD continue to be held securely in queue to prevent transmission failures. No document data is impacted, and all queued invoices will be released and processed automatically as soon as the gateway service is restored by the authority. We will provide further updates as soon as additional information is available.
Nov 1, 14:26 CET
Update - We are continuing to monitor and investigate the delivery delays to the French Portail Public de Facturation (PPF_PROD). Our Engineering teams have identified an upstream storage limitation on the authority's receiving gateway and are actively coordinating with PPF technical support to resolve it. Outbound transmissions remain temporarily held to prevent document errors, and all queued invoices will be automatically processed once the gateway is restored.
Nov 1, 11:07 CET
Investigating - We are currently experiencing technical delivery delays affecting outgoing documents to the French Portail Public de Facturation (PPF_PROD) due to an upstream storage issue on the authority's gateway.
Nov 1, 08:50 CET

Nov 1, 2026

Pagero Online Italy
Completed - The scheduled maintenance has been completed.
Nov 1, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 08:00 CET
Scheduled - On Sunday, 1 November 2026, from about 8:00 to 10:00, the Exchange System (Sistema di Interscambio) and the Accreditation System (Sistema di Accreditamento) may slow down and/or be unavailable for scheduled maintenance. Specifically, from about 8:00 to 9:00, the reception services of the Exchange System may be unavailable. We apologise for the inconvenience.

Invoices and Receipts Support (Assistenza fatture e corrispettivi)
Oct 22, 22:31 CEST
Planned Service Disruption Affecting India's GST e-Invoicing Services
Completed - The scheduled maintenance has been completed.
Nov 1, 08:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 04:30 CET
Scheduled - Dear Customer,

Please be informed that the Indian GST Network (GSTN) has announced a scheduled infrastructure upgrade that will temporarily affect certain e-Invoicing services available through the GST e-Invoice Portal.

Maintenance Window (CET)
Start: 31 October 2026, 04:30 CET
End: 1 November 2026, 08:30 CET

During this period, the following services may be unavailable or experience delays:

Retrieval and processing of e-Invoice data from Invoice Registration Portals (IRPs)
Auto-population of e-Invoice data into GSTR-1
Download of e-Invoice JSON files via the GST portal and related APIs

As a result, customers sending or retrieving Indian e-Invoices through Pagero may experience temporary delays in processing and data synchronization related to these GSTN services.

The maintenance is being performed by GSTN, and normal service is expected to resume once the upgrade has been completed.

We recommend planning any time-sensitive activities accordingly during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.
Oct 29, 18:09 CET

Oct 31, 2026

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Disruption Affecting Pagero Support Channels
Resolved - The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved.

The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence.

We apologise for any inconvenience this might have caused.
Oct 23, 08:37 CEST
Investigating - Dear Customers,

We are currently experiencing a major disruption affecting our customer support systems. As a result, our support teams are currently unable to access customer cases or process inquiries received through Chat and Email.

We are working closely with our provider to investigate the issue and restore service as quickly as possible. During this time, customers may experience significant delays in responses and updates to existing inquiries.

For urgent matters requiring immediate assistance, we recommend contacting our support team by phone.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.
Oct 23, 07:21 CEST

Oct 22, 2026

No incidents reported.

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