Pagero Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.9 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.99 % uptime
Today
HBS Center/HBS Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
HBS OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
99.97 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
HBS AS2 Operational
90 days ago
100.0 % uptime
Today
HBS SFTP Operational
90 days ago
100.0 % uptime
Today
HBS OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Pagero Online Test Environment Operational
90 days ago
100.0 % uptime
Today
Pagero API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Pagero Online E-Banking - Nordea resending missing customer payment files
Resolved - All files for customers that receive CAMT054 from Nordea have now successfully been resent.

If you are still missing customer payments for the period 2023-09-11 to 2023-09-15 from Nordea or if you if you have any questions, please contact our Support team
Sep 22, 14:46 CEST
Monitoring - This is an update for the issue related to missing customer payment files for Nordea, read about the original issue here: https://status.pagero.com/incidents/8782l0wpnl6w

Nordea have now started to resend the missing customer payment files for incoming transactions during 2023-09-11 to 2023-09-15, for those customers that receive CAMT054c files from Nordea that Pagero transforms to BGmax files.

For those customers that uses Pageros merge function as well, you might receive BGmax files that include transactions for more than one transaction date.
We apologize for the inconvenience
Sep 20, 13:52 CEST
Sep 21, 2023

No incidents reported.

Sep 20, 2023
Planned Pagero Health Solutions Service Maintenance on 20th September 2023 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 20. September 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work HBS Center, HBS Mobile, HBS SFTP and Hospital Shop will be temporarily unavailable on 20th September 2023

The maintenance work will start in the afternoon at 6:00 PM and is expected to be completed at 8:00 PM (CEST), during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das HBS Center, HBS Mobile, HBS SFTP und der Hospital Shop am 20. November 2023 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr und werden voraussichtlich um 20:00 Uhr abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Sep 18, 15:00 CEST
Sep 19, 2023
Pagero Online E-Banking - No customer payment files from Nordea
Resolved - The issue has now been resolved and services are available and working as normal. Files sent from Nordea for Mondays customers payment have successfully been transformed to BGmax format for those customers who utilize our transform service.

For those customers that have been affected, we will continue to work with Nordea to get the customer payment files from last week resent with correct file structure.

If you have any questions, please contact our Support team
Sep 19, 08:05 CEST
Update - Nordea have confirmed that they have now fixed the issue. Starting on Monday, new files should be sent correctly and be able to be transformed to BGmax files.
We will work with Nordea to reprocess files that have not been received in BGmax format. This work will start on Monday 2023-09-18.

If you have any questions, please contact our Support team
Sep 15, 15:34 CEST
Identified - We’re still investigating the issue and identifying all impacted customers. We are continuing to work with Nordea to solve the issue, and hope that the issue will be solved early next week.
Once the issue has been solved, all customer payment files for affected Nordea customers will be reprocessed.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Sep 15, 08:25 CEST
Investigating - We’re still investigating the issue together with Nordea and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Sep 14, 13:29 CEST
Identified - We are currently experiencing an issue related to customer payment reconciliation files from Nordea. This is due to an issue with the files we are receiving from the bank, that makes us unable to transform the CAMT-files we receive from Nordea to BGmax files.
This is currently affecting all out customers who receive customer payment files in BGmax format from Pagero.

We are working with Nordea to solve the issue as soon as possible.

If you have any questions, please contact our Support team
Sep 14, 09:32 CEST
Sep 18, 2023
Short outage of HBS Center & HBS Mobile / Kurzer Ausfall des HBS Center & HBS Mobile
Resolved - Today between 11:47 and 11:55 AM (CEST) we had a short outage of our HBS Center. Any documents sent to HBS Center during that time may not have reached us and may have to be resend by you. This also includes HBS Mobile scan processes sent during that time.

We apologize for any inconvenience.

If you have any questions, please contact our Support team

*************************
Heute zwischen 11:47 Uhr und 11:55 Uhr gab es einen kurzen Ausfall des HBS Centers. Dokumente, welche Sie in dieser Zeit an das HBS Center übermittelt haben, könnten gegebenenfalls nicht angekommen sein und müssten in diesem Fall von Ihnen erneut gesendet werden. Dies betrifft auch HBS Mobile Scanvorgänge, welche in dieser Zeit abgesandt wurden.

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Sep 18, 12:50 CEST
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Sep 14, 2023
Sep 13, 2023

No incidents reported.

Sep 12, 2023
Partial outage HBS Invoice / Teilweiser Ausfall HBS Invoice
Resolved - The outage in HBS Invoice has been resolved. All queued approved invoices are currently being sent to our customers ERP systems.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

************************************

Die Störung in der Rechnungsübermittlung aus dem HBS Invoice ist nun behoben. Alle freigegebenen Rechnungen werden nun an die jeweiligen Kundensysteme versandt.

Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Sep 12, 11:16 CEST
Investigating - We’re currently investigating reports of a partial outage in our HBS Invoice that was identified at 09:00 AM CEST. The outage affects the transmission of approved invoices to our customers ERP Systems. We are working on identifying the cause and resolving the issue.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

************************************

Wir untersuchen derzeit Berichte über einen teilweisen Ausfall des HBS Invoice, der um 09:00 CEST festgestellt wurde. Der Ausfall betrifft die Übertragung freigegebener Rechnungen aus dem HBS Invoice an die Kundensysteme. Wir arbeiten daran, die Ursache zu ermitteln und die Störung zu beheben.

Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Sep 12, 09:26 CEST
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage