All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help & Support Operational
Pagero Online Operational
Pagero TMS Operational
Pagero Health Solutions Operational
Health Center/Health Mobile Operational
Hospital Shop Operational
Health OCR Order Operational
HBS Invoice Operational
Aposervice Operational
Health Center AS2 Operational
Health Center SFTP Operational
OFTP2 Operational
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

On behalf of our Partner DocProcess Sep 17, 2026 17:00-20:00 CEST

As we are constantly trying to improve your experience with our products, please be aware that due to a scheduled maintenance on September 17th, 2026 you will not be able to access the DocProcess platform from 5:00 PM to 8:00 PM (CEST), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.

If you have any questions, please contact our Support team
Posted on Sep 16, 2026 - 04:31 CEST

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Pagero Online - Pagero Online Support Disturbance
Resolved - This incident has been resolved.
Sep 16, 22:24 CEST
Investigating - The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved.

The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence. We will share further information about the cause of the issue as it becomes available.

We apologise for any inconvenience this might have caused.
Sep 16, 22:23 CEST
Update - The slowness as a global disruption in our Support case handling system at our external service provider still persists.

Chat and phone support remain available, and cases submitted are being received as normal. However, processing of cases is currently slower than usual due to this disruption.

We are still monitoring the situation and will post an update as soon as our vendor resolves the issue, or with further information.
Sep 16, 17:55 CEST
Identified - We have identified the cause of the current slowness in our Support case handling as a global disruption at our external service provider, confirmed on their own status page.

Chat and phone support remain available, and cases submitted are being received as normal. However, processing of cases is currently slower than usual due to this disruption.

We are monitoring the situation and will post an update as soon as our vendor resolves the issue, or with further information.

We apologize for any inconvenience.
Sep 16, 15:29 CEST
Investigating - Dear Customers

We are suffering some interruptions in the system that allows you to communicate with us via Chat and Email. While the issue does not prevent the communication, it can make it longer for us to respond.

We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.
Sep 16, 11:49 CEST
Planned Pagero Health Solutions Service Maintenance on September 16, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 16. September 2026
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on September 16, 2026:

The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 16. September 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Sep 10, 16:58 CEST

Sep 15, 2026

Disturbances in the connection from KSeF
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

Our advanced technical team identified the root cause and resent all affected jobs. More information about the underlying cause will be shared when available.

If you have any questions, please contact our Support team
Sep 15, 19:46 CEST
Identified - We've identified the cause of the issue affecting KSeF document processing. Due to unusually high traffic, some documents may take longer than usual to process, and in some cases uploads may need to be retried.

We're working on improvements to reduce delays and restore normal processing as quickly as possible.


If you have any questions, please contact our Support team
Sep 15, 15:42 CEST
Investigating - We're currently investigating reports of a potential disruption to the connection with KSeF, which may be causing missing / delayed application responses. We are working to identify the cause and assess the impact on customers.

We apologize for any inconvenience and will provide further updates as soon as we learn more.

If you have any questions, please contact our Support team
Sep 15, 13:07 CEST
On behalf of our partner Masters India
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
Sep 15, 15:50 CEST
Identified - We have been informed by our partner that the issue has been resolved. However, some documents may still remain in a pending status.

We are working to process the remaining documents as soon as possible.

If you have any questions, please contact our Support team
Sep 15, 13:07 CEST
Investigating - We have received information from our partner Masters India pointing to a disturbance since 10:00 am (CET) that could possibly affect the document flow towards the Indian Tax Authority (NIC). This may affect our customers who use the Indian Clearance service.

For more information from Masters India, see below.

We are currently experiencing a service disruption. Our team is actively working to resolve the issue, and we expect to restore service shortly.
Sep 15, 10:23 CEST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Pagero Online France - PPF Production Certificate Update
Completed - The scheduled maintenance has been completed.
Sep 11, 12:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 9, 16:06 CEST
Scheduled - PPF (Portail Public de Facturation, French Government) will perform a production certificate update starting on 10th September 2026 at 13:00 CEST. During the scheduled maintenance window, the authorities require that no file transfers occur to or from the PPF production environment. Please plan accordingly, as file exchanges will be unavailable.

No precise end time has been communicated, but we will inform as soon as we get the confirmation from the autorities.

Affected services: French e-invoicing and e-reporting document flows between Pagero Online and the French authorities (PPF) only. Other Pagero Online flows are not affected.

If you have any questions, please contact our Support team
Sep 9, 15:59 CEST

Sep 10, 2026

Sep 9, 2026

Planned Pagero Health Solutions Service Maintenance on September 9, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 9. September 2026
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work our Health AS2 will be temporarily unavailable on September 9, 2026:

The maintenance work will start in the afternoon at 4:00 PM CEST and is expected to be completed at 6:00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

The maintenance work will only affect the following AS2 interfaces:
AS2 ID: HBSAS2PRODV3SHA256RSA4096
URL: as2prod.hbsolutions.de

AS2 ID: PageroHealthAS2test
URL: as2test.hbsolutions.de

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten wird unser Health AS2 am 9. September 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 16:00 Uhr CEST und werden voraussichtlich um 18:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Die Wartungsarbeiten werden nur die folgenden AS2 Verbindungen betreffen:
AS2 ID: HBSAS2PRODV3SHA256RSA4096
URL: as2prod.hbsolutions.de

AS2 ID: PageroHealthAS2test
URL: as2test.hbsolutions.de

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Sep 2, 16:49 CEST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

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