Monitoring - We have been able to successfully resend most of the affected documents, and these are now processed as expected. We are closely monitoring the remaining documents that are still encountering the same error.
In parallel, we remain in active contact with our partner to identify and confirm the root cause of this issue. Further updates will be shared as soon as new information becomes available.
If you have any questions, please contact our Support team
Mar 27, 2026 - 15:32 CET
Update - We are continuing to investigate the issue impacting electronic invoice submissions to FACe in collaboration with our partner.
If you have any questions, please contact our Support team
Mar 27, 2026 - 07:25 CET
Update - We continue to investigate the issue affecting the submission of electronic invoices to FACe.
If you have any questions, please contact our Support team
Mar 26, 2026 - 10:43 CET
Update - We continue to investigate the issue affecting the submission of electronic invoices to FACe.
At this time, invoice submissions to FACe may still fail with Error Response 500. Our teams remain actively engaged with our partner and are working closely with FACe to confirm the root cause and validate the corrective actions being implemented.
We will provide further updates as soon as more information becomes available.
If you have any questions, please contact our Support team
Mar 26, 2026 - 10:34 CET
Identified - We are currently investigating an issue that began on March 3, 2026, affecting the submission of electronic invoices to FACe. During the submission process, FACe is returning Error Response 500, which is preventing the successful delivery of affected invoices.
We are continuously investigating this issue together with our partner, in close coordination with FACe, in order to obtain confirmation of the root cause and the solution being implemented.
We sincerely apologize for any inconvenience this issue may be causing and appreciate your patience while we work toward a resolution.
If you have any questions, please contact our Support team
Mar 25, 2026 - 14:43 CET
Help & Support
Operational
90 days ago
100.0
% uptime
Today
Pagero Online
Operational
90 days ago
100.0
% uptime
Today
Pagero TMS
Operational
90 days ago
99.95
% uptime
Today
Pagero Health Solutions
Operational
90 days ago
99.99
% uptime
Today
Health Center/Health Mobile
Operational
90 days ago
100.0
% uptime
Today
Hospital Shop
Operational
90 days ago
99.98
% uptime
Today
Health OCR Order
Operational
90 days ago
99.99
% uptime
Today
HBS Invoice
Operational
90 days ago
100.0
% uptime
Today
Aposervice
Operational
90 days ago
100.0
% uptime
Today
Health Center AS2
Operational
90 days ago
100.0
% uptime
Today
Health Center SFTP
Operational
90 days ago
100.0
% uptime
Today
OFTP2
Operational
90 days ago
100.0
% uptime
Today
Partner
Operational
Pagero Online
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 27, 2026
Unresolved incident: Incident affecting invoice submissions to FACe (Spanish e-invoicing entry point).
Resolved -
The reason for the unavailability of our Hospital Shop has been identified and the issue has been fixed around 11:00 AM. All Hospital Shop services are working as usual again.
If you have any questions, please contact our Support team
************************* Wir konnten die Ursache für den Ausfall unseres Hospital Shops identifizieren und gegen 11:00 Uhr beseitigen. Alle Funktionen des Hospital Shops arbeiten nun wieder normal.
Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Mar 25, 11:07 CET
Update -
We are continuing to investigate this issue.
Mar 25, 11:03 CET
Investigating -
We are currently investigating reports of a possible outage of Hospital Shops that was detected at 10:11 CET. We are working to identify the cause and the impact on customers.
We apologize for any inconvenience and will post new updates as soon as we have more information.
If you have any questions, please contact our Support team
************************* Wir untersuchen derzeit Berichte über einen möglichen Ausfall eines oder mehrerer Hospital Shops, der um 10:11 CET festgestellt wurde. Wir arbeiten daran, die Ursache und die Auswirkungen auf Kunden zu ermitteln.
Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren.
Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Mar 25, 10:50 CET
Completed -
The scheduled maintenance has been completed.
Mar 18, 20:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:00 CET
Scheduled -
Dear Customer,
Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on March 18, 2026:
The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00 CET, during this time the systems mentioned above will temporarily become unavailable.
Afterwards, all the systems will be available again as usual.
aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 18. März 2026 zeitweise nicht verfügbar sein.
Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.
Danach steht das System wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen Pagero Support
Mar 13, 13:35 CET