All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help & Support Operational
Pagero Online Operational
Pagero TMS Operational
Pagero Health Solutions Operational
Health Center/Health Mobile Operational
Hospital Shop Operational
Health OCR Order Operational
HBS Invoice Operational
Aposervice Operational
Health Center AS2 Operational
Health Center SFTP Operational
OFTP2 Operational
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pagero Online Italy - Maintenance in Sistema di Interscambio (SdI) Oct 4, 2026 08:00-10:00 CEST

The Italian Sistema di Interscambio (SdI) has announced a scheduled maintenance window on Sunday, October 4, 2026, from 08:00 to approximately 10:00 CEST.

During this period, the SdI and Accreditation System may experience degraded performance or temporary unavailability. In particular, SdI reception services may be unavailable between approximately 08:00 and 09:00 CEST.

Customers sending or receiving electronic invoices via SdI may experience delays in processing during the maintenance window.

This maintenance only affects transactions sent via the Italian SdI platform, i.e. the Italian e-invoicing flow in Pagero Online.

If you have any questions, please contact our Support team
Posted on Sep 30, 2026 - 12:13 CEST

Sep 30, 2026

No incidents reported today.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Pagero Online France- Intermittent Service Disruption
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
Sep 25, 20:53 CEST
Monitoring - The affected services have recovered and are operating normally.

We identified and mitigated an issue impacting internal service communications, which caused intermittent errors and slow response times for some users. We are continuing to monitor the environment to ensure stability.

If you have any questions, please contact our Support team
Sep 25, 16:34 CEST
Investigating - We are currently investigating intermittent service disruptions affecting Pagero Online France.

Customers may experience slow response times, timeout errors, or intermittent failures when accessing administrative functions.

Our technical teams are actively investigating the issue. We apologize for the inconvenience and will share additional updates as soon as we have more information.

If you have any questions, please contact our Support team
Sep 25, 14:35 CEST

Sep 24, 2026

Additional files delivered
Resolved - Our advanced technical team has investigated the issue and successfully reprocessed all affected documents. The relevant files have now been processed correctly in accordance with your configured format and file-naming conventions.

Please disregard any unexpected or incorrectly formatted files received during the affected period.

If you have any questions or would like us to resend specific documents, please contact us at Support.
Sep 24, 21:55 CEST
Investigating - Due to a system update, some attachments that are not normally included may have been sent between 10:10 and 12:30 CEST.

These attachments may appear as though they are regular documents in an incorrect format, or they may show as attachments with incorrect file naming conventions according to your setup.
Please disregard any files that you were not expecting to receive.

If you would like us to resend the files so that only the relevant documents are delivered, please feel free to contact us and we will be happy to assist.
Sep 24, 15:00 CEST
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Sep 24, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 17:00 CEST
Scheduled - As we are constantly trying to improve your experience with our products, please be aware that due to a scheduled maintenance on September 24th, 2026 you will not be able to access the DocProcess platform from 5:00 PM to 8:00 PM (CEST)), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.


Thank you for your understanding and we remain at your disposal for further information.
Sep 24, 00:12 CEST

Sep 23, 2026

On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Sep 23, 14:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 CEST
Scheduled - We would like to inform you that a technical maintenance operation is scheduled on the production portal of Chorus Pro on Wednesday, September 23 as part of the deployment of CPRO and G2B version 5.2.3.

Services impacted by the CPRO version deployment:

EDI Services :
No processing of inbound flows from 10:00 AM to 2:20 PM

No processing of outbound CDV flows from 9:00 AM to 2:20 PM
No processing of outbound flows other than CDV from 9:30 AM to 2:20 PM

Instant emails: service interruption from 10:10 AM to 2:00 PM
Services impacted by the G2B version deployment:

G2B Connections : service interruption from 9:10 AM to 2:40 PM
G2B EDI Flows : service interruption from 9:10 AM to 2:40 PM
All G2B API Services : service interruption from 9:10 AM to 2:40 PM
Sep 22, 10:54 CEST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Sep 17, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 CEST
Scheduled - As we are constantly trying to improve your experience with our products, please be aware that due to a scheduled maintenance on September 17th, 2026 you will not be able to access the DocProcess platform from 5:00 PM to 8:00 PM (CEST), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.

If you have any questions, please contact our Support team
Sep 16, 04:31 CEST

Sep 16, 2026

Pagero Online - Pagero Online Support Disturbance
Resolved - This incident has been resolved.
Sep 16, 22:24 CEST
Investigating - The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved.

The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence. We will share further information about the cause of the issue as it becomes available.

We apologise for any inconvenience this might have caused.
Sep 16, 22:23 CEST
Update - The slowness as a global disruption in our Support case handling system at our external service provider still persists.

Chat and phone support remain available, and cases submitted are being received as normal. However, processing of cases is currently slower than usual due to this disruption.

We are still monitoring the situation and will post an update as soon as our vendor resolves the issue, or with further information.
Sep 16, 17:55 CEST
Identified - We have identified the cause of the current slowness in our Support case handling as a global disruption at our external service provider, confirmed on their own status page.

Chat and phone support remain available, and cases submitted are being received as normal. However, processing of cases is currently slower than usual due to this disruption.

We are monitoring the situation and will post an update as soon as our vendor resolves the issue, or with further information.

We apologize for any inconvenience.
Sep 16, 15:29 CEST
Investigating - Dear Customers

We are suffering some interruptions in the system that allows you to communicate with us via Chat and Email. While the issue does not prevent the communication, it can make it longer for us to respond.

We apologize for any inconvenience this may cause and appreciate your patience. We will update this notice once the issue has been resolved.
Sep 16, 11:49 CEST
Planned Pagero Health Solutions Service Maintenance on September 16, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 16. September 2026
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on September 16, 2026:

The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 16. September 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Sep 10, 16:58 CEST
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