Pagero Service Status
All Systems Operational
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.97 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.99 % uptime
Today
HBS Center/HBS Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
HBS OCR Order Operational
90 days ago
99.99 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
HBS AS2 Operational
90 days ago
100.0 % uptime
Today
HBS SFTP Operational
90 days ago
100.0 % uptime
Today
HBS OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Pagero Online Test Environment Operational
90 days ago
100.0 % uptime
Today
Pagero API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Resolved - On 2023-06-01 between 11:50 and 15:30 CEST, there was an interruption in the inbound flow to Pagero Online from Peppol. This was caused by an issue with last's Peppol AS4 inbound deployment dependency and the service was unable to work as expected, as all incoming documents obtained an error response.

The issue was resolved at the time indicated, and services were available and working as normal after that moment. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Jun 2, 13:35 CEST
Resolved - On 2023-05-31 between 08:45 and 16:30 CEST, there was a delay in saving document payloads in Document-Storage, which caused some of the documents sent between that period to be temporarily unavailable through the Document-Storage API.

The issue was resolved at the time indicated, and services were available and working as normal after that moment. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

Jun 2, 13:25 CEST
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023
Resolved - The fault in the HBS OCR Order transmission no longer exists since 11.50 CEST.

All orders still open due to the malfunction will be processed and transmitted as quickly as possible, so that there may still be slight delays in transmission at the moment. No orders have been lost.

We apologise for any inconvenience caused.

If you have any questions, please contact our Support team

*******************************

Die Störung in der HBS OCR Order Auftragsübermittlung besteht seit 11:50 CEST nicht mehr.

Alle durch die Störung noch offenen Aufträge werden schnellstmöglich abgearbeitet und übertragen, so dass es im Moment noch zu leichten Verzögerungen in der Übermittlung kommen kann.

Es sind keine Aufträge verlorengegangen.

Bitte entschuldigen sie die entstandenen Unannehmlichkeiten.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team

May 29, 11:55 CEST
Update - We are continuing to work on a fix for this issue.
May 29, 11:54 CEST
Identified - Unfortunately there is a malfunction in the HBS OCR Order transmission since 08.00 CEST.

We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status.

If you have any questions, please contact our Support team

**************************

leider besteht seit 08.00 CEST ein Störung in der HBS OCR Order Auftragsübermittlung.

Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team

May 29, 11:34 CEST
May 28, 2023

No incidents reported.

May 27, 2023
Postmortem - Read details
May 27, 14:53 CEST
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

More information about the cause of the issue will come.

If you have any questions, please contact our Support team

May 27, 12:50 CEST
Investigating - We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 10:45am CEST. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

May 27, 11:44 CEST
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Postmortem - Read details
May 25, 21:57 CEST
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

The platform, Pagero Online was not accessible from 7:03 AM to 8:10 AM CEST, the issue was identified and fixed

If you have any questions, please contact our Support team

May 24, 08:17 CEST
Investigating - We’re currently investigating reports of a potential outage in Pagero Online where the platform is not accessible, which was identified at 7:03 AM CEST. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

May 24, 07:44 CEST
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.