Pagero Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help & Support Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
100.0 % uptime
Today
Pagero TMS Operational
90 days ago
99.96 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.99 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
99.99 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 26, 2026
Malfunction in Health Solutions HBS OCR Order Service / Störung im Service Health Solutions HBS OCR Order
Resolved - ✓ Resolved: All affected orders have been successfully processed and transmitted by 1:55 PM CET.

*****************************

✓ Behoben: Alle betroffenen Bestellungen wurden bis 13:55 Uhr CET erfolgreich verarbeitet und übertragen.
Feb 26, 14:18 CET
Update - ⏳ In Progress: The affected orders (Feb 25, 4:30 PM - Feb 26, 8:52 AM CET) are currently being reprocessed.
Expected completion: Today, approx. 3:00 PM CET.

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⏳ In Bearbeitung: Die betroffenen Bestellungen (25.02., 16:30 Uhr - 26.02., 08:52 Uhr) werden derzeit nachverarbeitet.
Voraussichtliche Fertigstellung: Heute, ca. 15:00 Uhr CET.
Feb 26, 12:03 CET
Update - We are continuing to monitor for any further issues.
Feb 26, 12:02 CET
Monitoring - ✓ Current Status: All OCR orders received today from 08:52 AM CET onwards are being processed normally again.

⏳ In Progress: Orders from yesterday, February 25, 2026, approx. 4:30 PM until today 08:52 AM cannot be processed yet.

We will keep you updated on the progress.

*****************************

✓ Aktueller Status: Alle OCR-Bestellungen, die heute ab 08:52 Uhr CET eingelaufen sind, werden wieder normal verarbeitet.

⏳ In Bearbeitung: Eingelaufene Bestellungen von gestern, dem 25.02.2026 ca. 16:30 Uhr bis heute 08:52 Uhr können im Moment noch nicht verarbeitet werden.

Wir halten Sie über den Fortschritt auf dem Laufenden.
Feb 26, 09:17 CET
Identified - Unfortunately there is a malfunction in the Health OCR Order transmission since 08.00 AM CE(S)T.

We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status.

If you have any questions, please contact our Support team

**************************

leider besteht seit 08:00 CET ein Störung in der Health OCR Order Auftragsübermittlung.

Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Feb 26, 08:38 CET
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Malfunction in Health SFTP
Resolved - Our Health SFTP server was down yesterday from 06:00 to 08:33PM CET. If any errors occurred in your data transmissions during this time, please repeat them if necessary!

Affected host addresses:
ftp.hbsolutions.de
sftp.hbsolutions.de
ftp2.hbsolutions.de

If you have any questions, please contact our Support team

**************************

Unser Health SFTP Server war gestern in der Zeit von 18:00 bis 20:33 CET ausgefallen. Sollten in dieser Zeit Fehler in Ihren Datenübertragungen aufgetreten sein, wiederholen Sie diese bitte gegebenenfalls!

Betroffene Host-Adressen:
ftp.hbsolutions.de
sftp.hbsolutions.de
ftp2.hbsolutions.de

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Feb 20, 10:24 CET
Feb 19, 2026

No incidents reported.

Feb 18, 2026
Planned Pagero Health Solutions Service Maintenance on February 18, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 18. Februar 2026
Completed - The scheduled maintenance has been completed.
Feb 18, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 18:00 CET
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on February 18, 2026:

The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00 CET, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 18. Februar 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Feb 13, 10:08 CET
Feb 17, 2026

No incidents reported.

Feb 16, 2026
Pagero Online - Delays in document processing
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
Feb 16, 13:07 CET
Identified - We have identified and resolved the cause of the issue.

We’re still working on processing a large queue of documents currently in processing and as such there are still delays for documents being delivered.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Feb 16, 10:40 CET
Investigating - We’re currently investigating reports of potential document processing delays in one or more services in Pagero Online that was identified at 8:30 CET.

This is resulting in documents currently taking a long time to be processed and delivered.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Feb 16, 09:28 CET
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

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