All Systems Operational

Uptime over the past 90 days. View historical uptime.
Help & Support Operational
Pagero Online Operational
Pagero TMS Operational
Pagero Health Solutions Operational
Health Center/Health Mobile Operational
Hospital Shop Operational
Health OCR Order Operational
HBS Invoice Operational
Aposervice Operational
Health Center AS2 Operational
Health Center SFTP Operational
OFTP2 Operational
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pagero Online Italy Nov 1, 2026 08:00-10:00 CET

On Sunday, 1 November 2026, from about 8:00 to 10:00, the Exchange System (Sistema di Interscambio) and the Accreditation System (Sistema di Accreditamento) may slow down and/or be unavailable for scheduled maintenance. Specifically, from about 8:00 to 9:00, the reception services of the Exchange System may be unavailable. We apologise for the inconvenience.

Invoices and Receipts Support (Assistenza fatture e corrispettivi)
Posted on Oct 22, 2026 - 22:31 CEST

Oct 23, 2026

Disruption Affecting Pagero Support Channels
Resolved - The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved.

The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence.

We apologise for any inconvenience this might have caused.
Oct 23, 08:37 CEST
Investigating - Dear Customers,

We are currently experiencing a major disruption affecting our customer support systems. As a result, our support teams are currently unable to access customer cases or process inquiries received through Chat and Email.

We are working closely with our provider to investigate the issue and restore service as quickly as possible. During this time, customers may experience significant delays in responses and updates to existing inquiries.

For urgent matters requiring immediate assistance, we recommend contacting our support team by phone.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.
Oct 23, 07:21 CEST

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Planned Pagero Health Solutions Service Maintenance on October 21, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 21. Oktober 2026
Completed - The scheduled maintenance has been completed.
Oct 21, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on October 21, 2026:

The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 21. Oktober 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Oct 21, 11:00 CEST
On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Oct 21, 14:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 CEST
Scheduled - We would like to inform you that a technical maintenance operation is scheduled on the production portal on Wednesday 21 October from 9.00 am to 2.10 pm CEST as part of the upgrade to Chorus Pro V 5.2.4. This only affects the French document flow.

- Services affected by the upgrade :

The Chorus Pro Services Portal will be unavailable from 10.10 am to 1.00 pm
The Invoicing application will be unavailable from 10.10 am to 1.00 pm
The Connections application will be unavailable from 9.00 am to 1.40 pm

EDI Services :
No processing of outbound flows from 9.00 am to 2.10 pm
No processing of intbound flows from 9.00 am to 2.10 pm
EDI submissions will not be possible from 10.20 am to 11.00 am

API Services :
No processing from 9.00 am to 1.40 pm
Instant emails: service interruption from 10.10 am to 1.20 pm
Oct 20, 19:12 CEST
Planned Pagero Health Solutions Service Maintenance on October 21, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 21. Oktober 2026
Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 CEST
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on October 21, 2026:

The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 21. Oktober 2026 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Oct 15, 16:10 CEST

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Oct 14, 14:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 CEST
Scheduled - Hello,

We would like to inform you that a technical maintenance operation is scheduled on the production portal on Wednesday 14 October from 9.00 am to 2.10 pm as part of the upgrade to Chorus Pro V 5.2.4.

Services affected by the upgrade :

The Chorus Pro Services Portal will be unavailable from 10.10 am to 1.00 pm
The Invoicing, Legal Commitments applications will be unavailable from 10.10 am to 1.00 pm
Connections will be unavailable from 9.00 am to 1.40 pm

EDI Services :
No processing of inbound flows from 9.00 am to 2.10 pm

No processing of outbound flows from 9.00 am to 2.10 pm
EDI submissions will not be possible from 10.20 am to 11.00 am

API Services :
No processing from 9.00 am to 1.40 pm
Instant emails: service interruption from 10.10 am to 1.20 pm
Sincerely,

Chorus Pro support
Oct 13, 14:13 CEST

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Oct 10, 17:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:00 CEST
Scheduled - We would like to inform you that a technical maintenance operation is scheduled for Saturday, October 10, 2026, from 9:00 a.m to 5:10 p.m. on the Chorus Pro production portal.

Services affected :

The Chorus Pro Services Portal will be unvailable in logged-in mode
The Invoicing, Legal Commitments and Connections applications will be unavailable

EDI Services:
EDI submissions will not be possible
No processing of incoming data flows
No processing of outgoing data flows

API Services:
No processing
Oct 9, 10:17 CEST

Oct 9, 2026

Pagero Online - Degraded performance
Resolved - We have continued to monitor the situation, and all services are operating normally. As stability has been confirmed, this incident is now considered resolved.

Thank you for your patience and understanding.
Oct 9, 23:26 CEST
Monitoring - Our technical team has implemented corrective measures, and services are currently operating normally.

We will continue to monitor the situation closely to ensure continued stability and will provide a further update once the incident is fully resolved.

Thank you for your patience and understanding.
Oct 9, 16:14 CEST
Update - We are still experiencing intermittent issues that may impact various services in Pagero Online.
Our teams continue to investigate the root cause and are working to restore full stability as quickly as possible.

Customers may continue to experience occasional disruptions or degraded performance during this time.

We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
Oct 9, 15:21 CEST
Investigating - We are currently experiencing intermittent issues that may impact various services in Pagero Online. Our teams are actively investigating and working to restore full stability as quickly as possible.

Customers may experience occasional disruptions or degraded performance during this time.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.
Oct 9, 13:20 CEST
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