Update - As a temporary workaround, you can check if the transaction were received by checking the PDF presentation in Pagero online, for the file that contains miscellaneous transactions (marked as a supplier reconciliation file in Pagero online).
Nov 12, 2026 - 09:55 CET
Nov 12, 2026 - 09:55 CET
Update - We at Pagero are still currently investigating if we can somehow add the missing Bankgiro account number on our side.
Nov 12, 2026 - 09:50 CET
Nov 12, 2026 - 09:50 CET
Identified - Summary:
Some customers are missing incoming payments (customer payments) in their reconciliation files from Nordea. This only affected BgMax files that are created by Pagero's convert service.
Cause:
The camt.054 files that Pagero receives from Nordea are missing the Bankgiro number for some transactions. This affects domestic credit transfers made to our customers' Bankgiro accounts that are processed through SEK Batch. SEK Batch is Sweden's new clearing service, which is replacing Bankgirot as the central clearing platform.
Payments are currently processed through both Bankgirot and SEK Batch. A single camt.054 file from Nordea can therefore contain two kinds of transactions:
- Payments made via Bankgirot, where the Bankgiro number is correct.
- Payments made via SEK Batch, where the Bankgiro number is missing.
Nordea has confirmed that this is an error in their reporting of domestic credit transfers.
The missing payments in the BgMax file will be those that the bank performs via the new SEK Batch clearing platform.
Impact:
This affects customers who use Pagero's convert service, which converts incoming camt.054 files to BgMax. BgMax was developed by Bankgirot and depends on Bankgiro numbers. If a transaction has no Bankgiro number, we assume it was not made to a Bankgiro account. We therefore can't identify that it should be included it in the BgMax file, and the payment is missing from your reconciliation file.
Nordea expects to deploy a fix in December. We have told Nordea this is urgent and explained the impact on our shared customers.
We at Pagero are currently investigating if we can somehow add the missing Bankgiro account number on our side.
As a temporary workaround, you can check if the transaction were received by checking the PDF
We will update this post as soon as we have more information.
If you have any questions, please contact our Support team
Nov 12, 2026 - 09:21 CET
Some customers are missing incoming payments (customer payments) in their reconciliation files from Nordea. This only affected BgMax files that are created by Pagero's convert service.
Cause:
The camt.054 files that Pagero receives from Nordea are missing the Bankgiro number for some transactions. This affects domestic credit transfers made to our customers' Bankgiro accounts that are processed through SEK Batch. SEK Batch is Sweden's new clearing service, which is replacing Bankgirot as the central clearing platform.
Payments are currently processed through both Bankgirot and SEK Batch. A single camt.054 file from Nordea can therefore contain two kinds of transactions:
- Payments made via Bankgirot, where the Bankgiro number is correct.
- Payments made via SEK Batch, where the Bankgiro number is missing.
Nordea has confirmed that this is an error in their reporting of domestic credit transfers.
The missing payments in the BgMax file will be those that the bank performs via the new SEK Batch clearing platform.
Impact:
This affects customers who use Pagero's convert service, which converts incoming camt.054 files to BgMax. BgMax was developed by Bankgirot and depends on Bankgiro numbers. If a transaction has no Bankgiro number, we assume it was not made to a Bankgiro account. We therefore can't identify that it should be included it in the BgMax file, and the payment is missing from your reconciliation file.
Nordea expects to deploy a fix in December. We have told Nordea this is urgent and explained the impact on our shared customers.
We at Pagero are currently investigating if we can somehow add the missing Bankgiro account number on our side.
As a temporary workaround, you can check if the transaction were received by checking the PDF
We will update this post as soon as we have more information.
If you have any questions, please contact our Support team
Nov 12, 2026 - 09:21 CET
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Scheduled Maintenance
Scheduled Maintenance – Sunday, 15-11-2026, 06:30 AM to 07:30 AM IST Nov 15, 2026 02:00-03:00 CET
Dear Customer,
We will carry out a scheduled infrastructure upgrade on the database that supports the Masters India API services.
Maintenance window
Sunday, 15-11-2026, 06:30 AM to 07:30 AM IST (1 hour)
Why we are doing this
Our cloud provider, AWS, is retiring the hardware generation that some of our servers currently use. Hence, we are moving our database servers to current-generation AWS hardware during a planned, monitored window.
Why this time
We chose this slot based on several weeks of usage data. It is one of the lowest-traffic periods of the week and does not fall on or near any GST return due date.
Expected impact
Services will remain available for most of the window.
You may see brief errors, timeouts or slower responses for a short period during the hour.
API endpoints, IP addresses and connection details are not changing. No configuration changes are needed on your side.
What we recommend
Avoid scheduling bulk e-invoice or e-way bill generation jobs during this window.
Make sure your integration retries failed requests after a short delay. Before resubmitting a failed request, check its status to avoid duplicates (for example, use Get IRN by document details for e-invoices).
Keep critical or time-sensitive transactions outside this window where possible.
Our safeguards
We will upgrade the servers one at a time to keep services running. Our team will monitor the activity throughout and is ready to roll back immediately if any issue arises.
We will confirm by email once the activity is complete. If you have any questions, please contact us.
We regret any inconvenience and thank you for your cooperation.
Regards,
Team Masters India.
Posted on Nov 07, 2026 - 15:55 CET
We will carry out a scheduled infrastructure upgrade on the database that supports the Masters India API services.
Maintenance window
Sunday, 15-11-2026, 06:30 AM to 07:30 AM IST (1 hour)
Why we are doing this
Our cloud provider, AWS, is retiring the hardware generation that some of our servers currently use. Hence, we are moving our database servers to current-generation AWS hardware during a planned, monitored window.
Why this time
We chose this slot based on several weeks of usage data. It is one of the lowest-traffic periods of the week and does not fall on or near any GST return due date.
Expected impact
Services will remain available for most of the window.
You may see brief errors, timeouts or slower responses for a short period during the hour.
API endpoints, IP addresses and connection details are not changing. No configuration changes are needed on your side.
What we recommend
Avoid scheduling bulk e-invoice or e-way bill generation jobs during this window.
Make sure your integration retries failed requests after a short delay. Before resubmitting a failed request, check its status to avoid duplicates (for example, use Get IRN by document details for e-invoices).
Keep critical or time-sensitive transactions outside this window where possible.
Our safeguards
We will upgrade the servers one at a time to keep services running. Our team will monitor the activity throughout and is ready to roll back immediately if any issue arises.
We will confirm by email once the activity is complete. If you have any questions, please contact us.
We regret any inconvenience and thank you for your cooperation.
Regards,
Team Masters India.
Posted on Nov 07, 2026 - 15:55 CET
Planned Pagero Health Solutions Service Maintenance on November 18, 2026 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 18. November 2026 Nov 18, 2026 18:00-20:00 CET
Dear Customer,
Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on November 18, 2026:
The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.
Afterwards, all the systems will be available again as usual.
Kind regards
Pagero Support
***************************************************************************
Sehr geehrte Kunden,
aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 18. November 2026 zeitweise nicht verfügbar sein.
Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.
Danach steht das System wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen
Pagero Support
Posted on Nov 11, 2026 - 16:43 CET
Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on November 18, 2026:
The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.
Afterwards, all the systems will be available again as usual.
Kind regards
Pagero Support
***************************************************************************
Sehr geehrte Kunden,
aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 18. November 2026 zeitweise nicht verfügbar sein.
Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.
Danach steht das System wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen
Pagero Support
Posted on Nov 11, 2026 - 16:43 CET