Pagero Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.96 % uptime
Today
Pagero TMS Operational
90 days ago
99.94 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.99 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
99.99 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2025
Planned Pagero Health Solutions Service Maintenance on 22nd of January 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 22. Januar 2025
Completed - The scheduled maintenance has been completed.
Jan 22, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 CET
Scheduled - Dear Customer,

Due to planned maintenance work the following Pagero Health Services will be temporarily unavailable on the 22nd of January 2025: Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ HBS OFTP2

The maintenance work will start in the afternoon at 6:00 PM and is expected to be completed at 8:00 PM (CET). During this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden die folgenden Pagero Health Komponenten am 22. Januar 2025 zeitweise nicht verfügbar sein: Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ HBS OFTP2

Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr und werden voraussichtlich um 20:00 Uhr abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Jan 15, 17:13 CET
On behalf of our partner Chorus Pro
Completed - The scheduled maintenance has been completed.
Jan 22, 13:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 10:10 CET
Scheduled - We would like to inform you that our partner Chorus Pro scheduled a maintenance operation for Wednesday, 22nd of January from 10:10am to 1:15pm. The purpose of this operation is to provide a new version of Chorus Pro (V3.9.10).

API services and the service portal remain available during the intervention.

Services impacted by the operation:

EDI services

- No processing of incoming flows from 10:40.am to 1:25.pm (deposit remain available).
- No processing of outgoing flows from Tuesday January 21, 5:00.pm to Wednesday January 22, 1:15.pm.
- No processing of outgoing flows other than CDV from 10:10.am to 1:15.pm.

Instant mail from 11:00.am to 11:20.am.

If you have any questions, please contact our Support team
Jan 20, 17:12 CET
Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
On behalf of our partner QNB eFinans
Completed - The scheduled maintenance has been completed.
Jan 18, 02:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:30 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 12:00 CET
Scheduled - Our partner QNB eFinans has a planned maintenance on 2025-01-17 between 10:00PM and 2025-01-18 01:30AM CET.

Planned maintenance and update work will be carried out in all their production environment private integration services (web service, Portal), as well as SSL certificate updates.

All services will be affected, so it will impact the Turkish Clearance flow.

If you have any questions, please contact our Support team
Jan 7, 18:03 CET
Jan 17, 2025
Pagero Online - Outage affecting Document API and visibility of documents in web
Resolved - The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
Jan 17, 10:29 CET
Update - We are still working on resolving the issue. Unavailable documents in the new web platform and Document API are continuously becoming avaible.

For end-customers and partners using Document API, the unavailable documents will have a new createTimeFrom once they become available. This means that you will not have to backdate the date in order to find any documents you received or sent during this incident, if you are using createTimeFrom as parameter when listing new files.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Jan 17, 10:01 CET
Identified - We have identified an issue impacting the Document API and the visibility of certain documents on our new web platform (https://app.pageroonline.com/). Our team is actively working to resolve this matter.

Please note that this issue is limited to document visibility within Pagero Online and when using Document API. Processing of documents continues to operate smoothly without any issues.

As a temporary solution, you may access sent or received documents through our previous web platform (https://www.pageroonline.com/).

If you have any questions, please contact our Support team
Jan 17, 08:00 CET
Jan 16, 2025
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Jan 16, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 CET
Scheduled - Our partner DocProcess has scheduled maintenance on January 16th from 17:00-20:00 CET.

During the maintenance window, processing of documents will be temporarily suspended.
Once the platform is available again, all submitted documents will be secured and processed as usual.

Please note that this only impacts the Romanian document flow.

If you have any questions, please contact our Support team
Jan 10, 17:21 CET
Jan 15, 2025
On behalf of our partner Chorus Pro
Completed - The scheduled maintenance has been completed.
Jan 15, 13:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 10:10 CET
Scheduled - We would like to inform you that our partner Chorus Pro scheduled a maintenance operation for Wednesday, 15th of January from 10:10am to 1:30pm on the Qualification portal.

The purpose of this operation is to provide a new version of Chorus Pro (V3.9.9).

Services impacted by the operation :

The Application Commitment and Billing will be unavailable from 11:10am to 1:00pm
EDI services
No processing of incoming flows from 10:40am to 1:30pm (deposit remain available)
No processing of outgoing flows from 10:10am to 1:30pm
API from 11:50am to 12:30am
Instant mail from 10:50am to 1:10pm

If you have any questions, please contact our Support team
Jan 14, 09:38 CET
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

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