The issue has now been resolved, and services are available and working as normal. The external service provider has confirmed that instance stability and performance have returned to expected levels and the incident has been declared resolved.
The external service provider is conducting a thorough investigation to identify the technical trigger and underlying cause, as well as preventive actions to help avoid a recurrence.
We apologise for any inconvenience this might have caused.
Posted Oct 23, 2026 - 08:37 CEST
Investigating
Dear Customers,
We are currently experiencing a major disruption affecting our customer support systems. As a result, our support teams are currently unable to access customer cases or process inquiries received through Chat and Email.
We are working closely with our provider to investigate the issue and restore service as quickly as possible. During this time, customers may experience significant delays in responses and updates to existing inquiries.
For urgent matters requiring immediate assistance, we recommend contacting our support team by phone.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue. Further updates will be provided as soon as more information becomes available.
Posted Oct 23, 2026 - 07:21 CEST
This incident affected: Help & Support and Pagero Online.