The issue has been resolved following the recovery of Microsoft Exchange services. Our services are operating normally. Thank you for your patience.
Posted Nov 13, 2026 - 17:08 CET
Monitoring
Microsoft has resolved the Exchange Online issue, and our communications are working normally again.
Customers are now able to email us as normal. If you are still facing issues, please contact us using Help Support, chat or phone.
We will continue to monitor the situation and work through the backlog of messages received during the disruption. Please bear with us while we catch up, as response times may remain slightly longer than usual.
Posted Nov 13, 2026 - 13:13 CET
Investigating
Microsoft is currently investigating a global issue affecting Exchange Online that is impacting email sending and receiving. As a result, our support team’s email correspondence is affected, and responses to support cases sent by email may be delayed. We are monitoring Microsoft’s updates and will post further information here.
For urgent support, please submit a support case through our Help Support, or contact us by phone or chat. If you have already emailed us about the same issue and have not received a bounce, you don’t need to open a case as well.
For documents: if you have non-urgent documents to send for scanning, you may wish to hold them until Microsoft resolves the issue to ensure they are transmitted correctly.
General note: Emails sent during this disruption are likely to be delayed rather than lost. Please send each email only once, as each email creates its own support case and duplicates slow down responses for everyone. If you receive a bounce or undeliverable message, that email did not go through, and you can send it again. Otherwise, please wait for our confirmation before resending anything. We will post an update here when email services are restored.