On 2025-01-30, We experienced a service outage from 15:21 CET to 15:50 CET.
Due to this outage, some clients connecting to our legacy token refresh endpoints experienced failed token refresh responses during the affected period. If any token pairs were unable to refresh successfully, please initiate a fresh authentication request with Pagero user credentials as defined in our connectivity tool kit
Also kindly note that depending on your implementation of our API on your side, you may be required to re-login more than once (e.g. if you are using different token pairs for different threads).
There should not be any issues for the clients who have already migrated to our new token endpoints already. If you wish to migrate to the new endpoints please refer to the guidance document available in this link
We apologize for any inconvenience this may have caused.
If you have any questions, please contact our Support team