Due to an extended outage at the PPF, Pagero was temporarily unable to submit clearance requests. Once connectivity was restored after more than 30 hours, the accumulated requests were successfully transmitted to the PPF.
The resulting high volume of clearance responses created an exceptional processing peak within Pagero's services, which affected our ability to handle responses at the usual rate. We are actively monitoring the recovery and taking measures to manage the backlog and help prevent similar capacity impacts in the future.